Copperleaf is hiring a
Cloud Support Analyst in Australia, New Zealand

Summary

Copperleaf is hiring an entry-level Cloud Support Analyst to join their Cloud Operations Team in Australia/New Zealand. The role involves ensuring SLA for client SaaS hosting services, supporting and deploying cloud solutions, performing infrastructure health monitoring, and troubleshooting production infrastructure.

Requirements

• At least 2+ years’ experience working on IT operations team(s) with a focus on cloud technologies
• Experience operating high availability, complex customer-facing systems at scale in a 24x7 environment
• Experience managing control plane and operations tooling
• Understanding of higher-level languages (e.g., Python, Java, NodeJS)
• Familiarity with both server and container-based architectures
• Experience parsing application and/or system logs to identify root cause and provide/suggest solutions or workarounds
• Experience with Linux, Windows systems, and networking fundamentals
• 1-2 years’ experience in configuration and maintenance of applications such as web servers, load balancers, Oracle databases, and cloud environments
• 1-2 years’ experience learning software, frameworks, and APIs
• Understanding of the requirements of system maintenance, patching, and deployment
• Experience with Certificate and Secret Management related to security protocols

Responsibilities

• Ensuring the client SaaS hosting services, internal cloud services, and other services as needed run to SLA
• Supporting and deploying cloud solutions to maintain Copperleaf’s Amazon AWS hosted services
• Performing infrastructure health monitoring and reporting
• Troubleshooting production infrastructure, load issues, and implementing solutions
• Learning and understanding best practice procedures for deployment of infrastructure
• Documenting and identifying failure modes related to hosted solutions
• Participating in on-call rotations as part of the team

Benefits

• Working in a supportive environment with opportunities for growth and learning
• Being part of an exciting journey in a dynamic and disruptive organization
• Working flexible hours to support 24/7 infrastructure