SupportYourApp is hiring a
Cloud Support Consultant in Serbia

Summary

The job is for a cloud services support role at SupportYourApp, a multinational Support-as-a-Service company. The role involves offering email support, maintaining operational standards, documenting system processes, designing email templates, developing training programs, and providing stellar user experience via ticketing system. Requirements include excellent English skills (C1 level), knowledge or experience working with AWS, experience in networking, knowledge of IT operations and basic methodologies, ability to analyze and do research, a personal laptop or computer with at least 8GB of RAM and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload). Benefits include flexible schedule, opportunity to work fully remotely, inclusive international environment, compensation in USD, good bonuses for referring friends, paid intensive training and probation, work-life balance, responsive management interested in growth and long-lasting cooperation, greenhouse conditions for self-development.

Requirements

• Excellent English skills (at least C1 for both spoken and written)
• Knowledge or experience working with AWS
• Experience in networking
• Knowledge of IT operations and basic methodologies
• Ability to analyze and do research
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Responsibilities

• Offer support for cloud services via email
• Maintain the highest level of operational standards for cloud technologies while executing best practices in operations and ongoing maintenance
• Assist with the documentation of all system processes and procedures to ensure standardization, and best security practices
• Designing email templates on demand
• Developing training program and tests for consultants
• Provide stellar user experience via ticketing system

Benefits

• Flexible schedule
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development