Cloud Systems Engineering Manager

Summary

Join TherapyNotes, a leading provider of behavioral health software, as their Manager, Cloud Systems Engineering. This role involves managing and developing a team of cloud systems engineers, overseeing the delivery of various cloud services in a Microsoft-centric environment, and championing innovative projects. The ideal candidate possesses extensive experience in managing engineering teams, expertise in Microsoft and Linux technologies, and a strong understanding of cloud-based solutions. Responsibilities include managing various IT processes, establishing stakeholder relationships, and ensuring adherence to security policies. TherapyNotes offers a competitive salary, comprehensive benefits, and a collaborative work environment.

Requirements

• BS degree in Information Systems, Engineering, or equivalent
• 8+ years of experience managing an engineering team
• 12+ years of experience managing Microsoft desktop and server environments
• Microsoft Certified: Azure – Fundamentals, Microsoft Certified: Azure Administrator, MCSE certifications or equivalent experience
• Expert in hybrid and cloud-based compute, storage, and containerization solutions (Azure & Docker preferred)
• Expert in Microsoft technologies such as Azure, Microsoft365, Azure AD/AADDS, Active Directory Domain Services, Windows 11, Windows Server 2019+, DHCP, DNS
• Expert in programming languages (e.g., SQL, PowerShell)
• Expert in Linux server systems administration such as RedHat, CentOS, and Debian
• Expert in traditional and PaaS web application technologies such as Azure Web Apps, IIS, application load balancing
• Expert with Infrastructure as Code (IaC) strategies, and variable workload (container) orchestration
• Expert with the Agile methodology, DevOps, Scrum, ITSM and/or ITIL principles
• Displays an entrepreneurial instinct for identifying value and pragmatic solutions
• Ability to manage diverse activities simultaneously, delivering on commitments and operating with speed, accuracy, and strong judgment
• Ability to operate independently as well as influence across the technology organization
• Strong project management skills and detail-oriented

Responsibilities

• Manage and develop the Cloud Systems Engineering team members and ensure the team's deliverables exceed the organization's expectations
• Manage the delivery of all Site Reliability Engineering (SRE), DevOps pipeline, database, and IaaS/PaaS cloud services in a Microsoft-centric environment containing a healthy dose of Linux workloads
• Responsible for all Change, Configuration, Incident, Problem, Cost, Availability, and Capacity Management processes within the scope of services mentioned above
• Identifies and champions innovative and value-add projects that push the organization forward
• Operate a data driven department, reporting on key performance indicators to maintain standards and identify trends across the organization
• Establish relationships with key technology stakeholders to ensure their needs are being met
• Ensures all solutions and operational activities adhere to the security and operating policies established by the organization
• Identifies opportunities for improving service delivery through process improvement and/or continual development of documentation and runbooks
• Provide an effective escalation point for support and assistance in ticket resolution and other duties as required

Benefits

• Competitive salary - $140,000-$180,000
• Employer sponsored health, dental, vision, life, and disability insurance
• Retirement plan with company contribution
• Annual company profit sharing
• Personal development/training budget
• Open, collaborative work environment
• Extensive 2-week onboarding plan
• Comprehensive mentorship program