Remote CoE Lead

Summary

Join SmartRecruiters as the Global Centre of Excellence (CoE) Lead for SDRs and drive excellence and innovation across our global SDR team. This strategic role will impact sales success and business growth by elevating outreach quality, strengthening alignment with Product, Sales, Marketing, and supporting broader company initiatives.

Requirements

• 2-5+ years in a tech/SaaS sales environment with a track record of meeting/exceeding targets
• Strong grasp of the sales funnel and SDR’s role in lead qualification
• Familiarity with CRMs (Salesforce, HubSpot) and sales tools (Outreach, Salesloft)
• Understanding of the tech landscape and competitor products
• Bachelor’s in business or marketing preferred, or equivalent experience
• History of hitting pipeline and outreach quotas
• Ability to learn quickly and handle rejection
• Experience with complex tech or SaaS solutions

Responsibilities

• Align and empower SDRs to be in charge of driving our top-of-funnel sales pipeline
• Develop and maintain best-in-class outreach, templates, and storytelling techniques that align with the SmartRecruiters brand and resonate with potential customers
• Design and implement a comprehensive onboarding and continuous development program for SDR’s, ensuring they have the skills and knowledge needed to succeed
• Stay informed about industry trends and innovative outreach techniques , and bring those insights back to the SDR team to continuously improve our approach
• Find creative way to help SDR’s to seek out leads, map accounts, and build creative/ comprehensive account strategies including but not limited to: Building outreach sequences/messaging, identifying and mapping out personas by implementing multi-touch campaigns using a combination of channels such as email, phone calls, social media and other relevant mediums to maximize prospect engagement and response rates
• Owner of the tools + KPIs, goal, objectives setting and reporting on them to the business
• Foster a collaborative environment among SDR’s globally through regular meetups, workshops, and knowledge-sharing sessions focused on outreach, tips, and best practices
• Facilitate regular workshops with the Regions to align on regional priorities, differences, etc
• Serve as the Subject Matter Expert (SME) and point of contact for outreach, strategic themes and GTM motion
• Act as a bridge between best practices and SDRs to ensure we are ahead of the game on how and what to effectively do in the SDR motion
• Collaborate with the Customer Success team to leverage customer stories, gather product feedback, and share insights that can improve our SDR efforts
• Participate in Quarterly Business Reviews (QBRs) and win/loss deal reviews to understand gaps and identify opportunities for improvement