Remote Mid-Level Management Consultant (Subject Matter Expert)

Summary

Join our consultancy as a Mid-Level Management Consultant (Process SME) and contribute to delivering exceptional results in process improvement, change management, program office, service operations, and analytics. Ideal candidates will have 5-10 years of experience in management consulting, with expertise in one or more key competency areas.

Requirements

• Bachelor’s degree required; master’s degree preferred
• Previous client-facing management consulting experience is required
• Previous experience working with contact centers, service operations and back office environments is preferred
• Demonstrated project leadership experience
• Strong facilitation skills, and solid verbal and written communication skills
• Strong Word, Excel and PowerPoint skills
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Able to work effectively at all levels in an organization
• Business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Knowledge of workforce optimization tools and how they are used to address business challenges
• Process reengineering and optimization expertise
• Advanced analytical problem solving skills
• Strong relationship building between internal customers, vendors and employees

Responsibilities

• Lead/facilitate process mapping sessions and build process maps
• Develop project strategies and actionable plans, including stakeholder engagement, communications, leadership alignment, organization transition, change readiness, risk mitigation, recommendations, and end-user training
• Map and evaluate processes, providing feedback on opportunities to improve performance and automate key steps
• Evaluate technology trends and advise clients as they build their roadmap for modernization of their systems and other technology
• Execute plans in accordance with project plans, tools, and methods
• Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
• Create presentations, reports and other deliverables for clients related to assessment findings, strategy and recommendations
• Provide thought-leadership related to maturing client’s management governance, practices, processes and tools

Benefits

Remote work