Mid-Level Management Consultant

Summary

Join our consultancy as a Mid-Level Management Consultant (Process SME)! We seek highly motivated consultants with 5-10 years of experience in client-facing management consulting. Expertise in process improvement, change management, program office, service operations, or analytics is crucial. You will lead process mapping sessions, develop project strategies, evaluate processes, advise clients on technology modernization, and provide coaching. Strong communication, analytical, and problem-solving skills are essential. This remote position offers occasional travel and 1099-based compensation.

Requirements

• Bachelor’s degree required; master’s degree preferred
• Previous client-facing management consulting experience is required
• Demonstrated project leadership experience
• Strong facilitation skills, and solid verbal and written communication skills
• Strong Word, Excel and PowerPoint skills
• Ability to influence others and move toward a common vision or goal
• Flexible and adaptable; able to work in ambiguous situations
• Able to work effectively at all levels in an organization
• Business acumen and understanding of organizational issues and challenges
• Familiarity with project management approaches, tools and phases of the project lifecycle
• Knowledge of workforce optimization tools and how they are used to address business challenges
• Process reengineering and optimization expertise
• Advanced analytical problem solving skills
• Strong relationship building between internal customers, vendors and employees

Responsibilities

• Lead/facilitate process mapping sessions and build process maps
• Develop project strategies and actionable plans, including stakeholder engagement, communications, leadership alignment, organization transition, change readiness, risk mitigation, recommendations, and end-user training
• Map and evaluate processes, providing feedback on opportunities to improve performance and automate key steps
• Evaluate technology trends and advise clients as they build their roadmap for modernization of their systems and other technology
• Execute plans in accordance with project plans, tools, and methods
• Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions
• Create presentations, reports and other deliverables for clients related to assessment findings, strategy and recommendations
• Provide thought-leadership related to maturing client’s management governance, practices, processes and tools

Preferred Qualifications

Previous experience working with contact centers, service operations and back office environments is preferred

Benefits

• This is a remote position with occasional travel as required by client engagements
• This would be paid on a 1099 basis at a rate of $70-$90 per hour