Binance is hiring a
COE QA- Risk Operation in Singapore, Taiwan

Summary

The job is for a Quality Assurance professional at Binance, a leading global blockchain ecosystem and cryptocurrency exchange. The role involves supervising and controlling the quality of agents' chat and daily operational work, formulating and improving service quality standards, conducting training, and participating in cross-functional teams.

Requirements

• At least an Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, or Professional Degree in any field
• Preferable with more than 2 years of working experience in the related field is required for this position
• Excellent understanding of KYC / Fraud / Risk operations
• Sound knowledge of customer satisfaction and quality programs etc
• Organizational and time management skills
• Effective facilitation skills in meetings/presentations
• Excellent verbal and written communication skills in English and the language of supporting market
• A passion for Emerging Technologies related to Blockchain

Responsibilities

• Supervise and control the quality of agents' chat and daily operational work
• Formulate and improve the service quality of Risk personnel specification according to business requirements
• Complete quality inspection according to the QA standard for both online and offline business
• Utilize data for value-added analysis and reporting on operations and risk domains
• Provide findings and recommendations for execution by operational teams and executives
• Conduct training for team members to maximize their understanding of our SOP and Quality Standards
• Work closely with other QA team members to do regular calibration to improve our QA ability and current QA standards
• Participate in a fast-paced industry and organization where time to market is critical
• Willing to work alternative hours (e.g., evenings) to connect with teams based in different jurisdictions

Benefits

• Be a part of the world’s leading blockchain ecosystem that continues to grow and offers excellent career development opportunities
• Work alongside diverse, world-class talent in an environment where learning and growth opportunities are endless
• Tackle fast-paced, challenging and unique projects
• Work in a truly global organization, with international teams and a flat organizational structure
• Competitive salary and benefits
• Flexible working hours, remote-first, and casual work attire