Nansen is hiring a
Revenue Operations Analyst in Worldwide

Summary

Nansen is seeking a Revenue Operations Analyst to join their team and optimize revenue operations across various departments. The role involves collaborating with marketing, sales, customer support, and other teams to enhance operational efficiency and effectiveness. The ideal candidate should have a strong analytical background, experience in cross-functional collaboration, and a passion for the web3 industry.

Requirements

• Bachelor’s degree in Business, Economics, Finance, Statistics, or a related field
• Minimum of 2 years’ experience in revenue operations, business analysis, or a similar role
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information
• Proficient in CRM systems (e.g. Salesforce, Hubspot) and MS Office (with advanced Excel skills). Experience with data visualization tools (e.g. Metabase, PowerBI) is a plus
• Excellent communication and interpersonal skills
• Proactive and self-motivated with a strong ability to manage multiple projects simultaneously in a fast-paced environment

Responsibilities

• Partner closely with the marketing team to operationalize their strategies
• Assist in the execution of marketing campaigns
• Collect and report marketing performance data
• Assist the marketing team in executing daily operational and administrative functions to ensure seamless campaign execution and team efficiency
• Assist the sales team in monitoring and driving sales efficiency
• Analyze sales data and trends to provide actionable insights and recommendations
• Support the implementation and optimization of sales processes and tools
• Facilitate post-sales activities to ensure customer satisfaction and retention
• Work with the customer support team to establish omnichannel support strategies
• Assist in basic customer support tasks, such as responding to common inquiries
• Implement tools and processes to improve response times, customer satisfaction, and operational efficiency

Preferred Qualifications

A keen interest in and understanding of the web3 market and its dynamics

Benefits

• Contribute to overall revenue growth
• Implementation of data-driven recommendations
• Reduction in average response times
• Increase in customer satisfaction scores
• Successful implementation of new tools and processes