Collections Analyst

Summary

Join Pipe, a modern capital platform, as a full-time, fully remote Collections Analyst reporting to the Manager: Servicing & Collections. You will manage delinquent merchant accounts, contacting merchants to negotiate repayment plans and ensuring adherence to company policies and regulations. This role requires strong communication, analytical, and problem-solving skills. You will collaborate with internal teams to resolve complex cases and contribute to improving collection processes. Pipe offers competitive compensation, excellent benefits, and a flexible work environment.

Requirements

• 3+ years of combined, relevant, leadership experience in a Servicing & Collections function at a Fintech or financial institution
• Prior experience in working in a collections operations function for SME product at a bank or fintech
• A self-starter mentality with the drive to continuously improve drive collection metrics and contribute to improvement of collections process

Responsibilities

• Manage a portfolio of delinquent merchant accounts
• Contact merchants via phone, email, and other communication channels to discuss overdue payments and negotiate repayment terms
• Work closely with merchants to understand their financial situation and offer customized repayment plans that fit their ability to pay while ensuring the company's interests are met
• Document all interactions and payment arrangements clearly and accurately in the system
• Track and analyze the performance of accounts under your management, preparing reports on the status of collections, delinquency rates, and account resolutions
• Maintain accurate records of all collections activity and ensure timely updates to the internal collections system
• Report unresolved cases and high-risk accounts to the management team for further action or escalation
• Ensure all collections activities adhere to company policies and guidelines and all applicable regulatory requirements
• Follow all legal requirements and ethical standards when negotiating and collecting payments
• Identify and mitigate potential risks in the collection process, including fraudulent accounts or high-risk merchants
• Collaborate with the revenue, risk management, and legal teams to address complex cases, disputes, or accounts requiring special attention
• Work with other departments to facilitate a smooth resolution of merchant concerns, including account reconciliation, adjustments, or settlements

Benefits

• Competitive salary and equity
• The best equipment: computers, monitors, desks, chairs, headphones, speakers, microphones, webcams, keyboards, mice, etc
• A good work-life balance
• Flexible vacation and work hours
• Parental leave for anyone who is growing their family, regardless of gender
• Very good health, dental, and vision insurance