Remote Collections Analyst

Summary

Join our Loan Collections team as a detail-oriented and experienced Collections Analyst, responsible for managing receivables, collaborating with stakeholders, and ensuring timely resolution of outstanding balances.

Requirements

• 2-4 years experience Collections, Customer Service, or related field
• Loan/mortgage industry experience preferred
• 100% fluency in English, with exceptional English verbal and written communication skills
• Bachelor’s Degree (four year college or technical school) in Business Administration, Finance, Economics or a related field preferred
• Experience with Microsoft: Outlook, Excel, Word, PowerPoint and Teams is required
• Ability to prioritize effectively and meet deadlines
• Excellent attention to detail

Responsibilities

• Assist with monitoring loan aging reports to identify troubled accounts
• Proactively contact borrowers via email to inform them of missed payments and provide details of the outstanding amounts, ensuring all communications are timely and accurate
• Engage with borrowers through email and phone calls to address payment delinquencies, offering solutions and negotiating payment plans as needed to resolve outstanding balances
• Regularly update the loan collection portfolio, documenting all collection activities, borrower communications, and payment statuses to ensure accurate tracking and reporting of efforts
• Send final payment notices to borrowers once all internal collection efforts have been exhausted, outlining the next steps and consequences of continued non-payment
• Maintain thorough records of collection efforts and status of accounts
• Refer accounts to the company’s legal team for further action when borrowers fail to comply with payment terms, ensuring all necessary documentation is prepared and provided for legal proceedings
• Other projects and duties as assigned

Benefits

11 US Paid Holidays