Remote Collections Analyst

Summary

Join our global team and see why it's so special to be a part of Mitratech! We are looking for a competent and motivated Collection Analyst who would be required to contact clients and collect outstanding payments.

Requirements

• Proven experience as a Collections Analyst or in a similar role
• Very strong attention to detail and high level of accuracy in collections processes
• Excellent communication and interpersonal skills, including fluency in written & spoken English
• Proficient in Salesforce Billing, NetSuite and Microsoft Office
• Knowledge of accounting principles and billing regulations
• Problem-solving skills
• Patience and ability to manage stress
• Comfortable working with targets

Responsibilities

• Monitor customer accounts to identify outstanding invoices
• Take initiative to contact clients early to encourage timely payments
• Contact clients to ask about their overdue accounts/invoices
• Investigate historical data for each outstanding invoice and work on getting these settled
• Resolve billing and customer payment queries by working closely with the billing team
• Identify and resolve collection issues promptly, ensuring customer satisfaction
• Keep up to date records of account status and collection efforts for all outstanding invoices & client accounts
• Analyse aging reports related to billing activities
• Report weekly on collection activity and accounts receivable status for all the accounts
• Work closely with the billing team to keep track of all the billing transactions and assist with billing team's requirements if necessary
• Participate in process improvement initiative to enhance collections efficiencies