Collections Cash Applications Specialist

Summary

Join Turnitin's global collections team as a Cash Collections Specialist, reporting to the Collections Team Lead. You will manage a high-volume, multi-currency ledger, ensuring timely payments and maintaining positive customer relationships. Proactive communication and adherence to company policies are crucial. Responsibilities include query handling, cash allocation, processing final notices, and ensuring document processes are followed. The role requires 3+ years of experience in global AR cash collections, advanced Excel skills, and strong communication and organizational abilities. Turnitin offers a competitive Total Rewards package including generous time off, health and wellness programs, and a remote-centric culture.

Requirements

• 3+ years proven track record of successful cash collecting in a busy global AR team
• Tenacious and professionally assertive
• Advanced Excel skills and hands-on exposure to accounting systems (NetSuite preferred)
• Ability to communicate effectively with both technical and non-technical colleagues
• Strong written and oral communication skills along with strong interpersonal skills and relationship building
• Strong organisational and planning skills with the ability to prioritise and manage workload involving multiple tasks, responsibilities and deadlines with follow-through and minimal supervision
• Self-starter and proactive thinker

Responsibilities

• Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms
• Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect, while effectively enforcing agreed terms
• Query handling and investigation, liaise with other departments to ensure swift resolutions of queries and efficient OTC flow
• Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received
• Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non payments, including up to account closure and service termination
• Ensure all document processes are followed and DOA’s approvals adhered to at all times
• Enable the business to meet its cash collection targets and needs

Preferred Qualifications

• Credit Risk experience
• Experience working with a legal ledger

Benefits

• Remote First Culture
• Health Care Coverage*
• Education Reimbursement*
• Competitive Paid Time Off
• 4 Self-Care Days per year
• National Holidays*
• 2 Founder Days + Juneteenth Observed
• Paid Volunteer Time*
• Charitable contribution match*
• Monthly Wellness or Home Office Reimbursement/*
• Access to Modern Health (mental health platform)
• Parental Leave*
• Retirement Plan with match/contribution*