Collections Specialist

Summary

Join our team as a Collections Specialist and work remotely from the comfort of your home! You will handle inbound and outbound calls with customers, setting up repayment arrangements and answering questions. This role requires excellent communication and problem-solving skills, along with the ability to work independently and meet goals. You'll utilize skip tracing and other methods to locate delinquent customers and prepare correspondence. A minimum of a high school diploma and 2+ years of collections experience are required. We offer a supportive team environment and the opportunity to make a real impact.

Requirements

• To perform this job successfully, an individual must be able to work from home and perform each essential duty satisfactorily
• Must be available between 8am-8pm CST, work two late nights up until 8pm CST, and up to two Saturdays per month (9am-12pm CST)
• Must have excellent phone etiquette and typing skills
• Must have patience and the ability to stay calm in difficult situations
• Must be detail oriented and learn new concepts quickly
• Must be able to prioritize and make decisions
• Minimum of high school diploma or equivalent
• 2+ years of collections experience, including assisting customers via phone
• Must have the ability to talk to customers, search and enter information into a computer program at the same time
• Should be proficient in Microsoft Outlook
• Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals
• Ability to prepare reports and correspondence
• Ability to communicate effectively with customers and other employees of the organization
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
• Ability to compute rate, ratio and percent
• Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Ability to deal with problems, involving several concrete variables in standardized situations
• While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle or touch objects, tools or controls
• The employee regularly is required to talk and hear
• The employee is regularly required to stand and walk and to occasionally stoop, kneel, crouch, crawl or ascend/descend stairs
• The employee must occasionally lift and/or move up to 50 pounds, usually waist high, up to 50 feet away
• Specific vision abilities required by this job include close vision and the ability to adjust focus

Responsibilities

• Handle outbound/inbound calls from customers who are 30-120 + days delinquent by setting them up with repayment arrangements or answering general questions regarding their loan
• Able to handle large volumes of inbound and outbound calls
• Use skip tracing and other methods to locate delinquent customers
• Prepare and send correspondence to customers via email and text message
• Use critical thinking skills to solve customer issues, suggest loan modifications to Collections Manager, and make recommendations for further action to mitigate loss to the company
• Create account notes that are clear and concise
• Work independently in a challenging environment to consistently meet collection quality and quantity goals
• Promoting positive involvement with staff/customers/dealers
• Support and live out our Core Principles
• Other miscellaneous duties as assigned

Preferred Qualifications

• Previous call center experience is a plus
• Experience with a CRM program is desired although not necessary

Benefits

Work from home