Collections Specialist

Summary

Join RepeatMD, a leading B2B SaaS company in the Aesthetics and Wellness industry, as a Collections Specialist! This remote role offers flexibility and the chance to make a significant impact. You will manage overdue accounts, negotiate payments, and resolve payment disputes. You'll collaborate with cross-functional teams and report to the CFO. We offer a competitive salary, comprehensive benefits, and a supportive work environment. The ideal candidate possesses strong communication and problem-solving skills, along with 2+ years of experience in collections or a similar role. Apply today and help us continue our growth trajectory!

Requirements

• Experience: 2+ years of experience in collections, accounts receivable, or similar roles
• Communication Skills: Strong verbal and written communication skills, with the ability to handle escalated issues
• Problem-Solving: Comfortable navigating complex collections scenarios and offering solutions
• Resilience: Ability to maintain professionalism when dealing with difficult customers or high-pressure situations
• Tools: Familiarity with collections software (Salesloft experience is a plus)
• Attention to Detail: Strong organizational skills and the ability to handle multiple accounts at once

Responsibilities

• Monitor Accounts Receivable: Track overdue accounts and take appropriate action to ensure payment is received
• Customer Outreach: Contact customers with overdue accounts, negotiate payments, and establish payment plans
• Account Research: Utilize tools to locate customers who may have moved or changed contact information
• Maintain Records: Keep detailed records of communication with customers, payments collected, and resolution status
• Issue Resolution: Address and resolve billing issues or customer disputes efficiently
• Reporting: Provide regular updates on account status and collections progress
• Cross-Functional Collaboration: Work closely with Client Success and other teams to ensure seamless handoffs and effective communication

Preferred Qualifications

Salesloft experience

Benefits

• Competitive salary
• Employee Bonus Plan
• Medical, Dental, Vision, and 401k through Justworks
• Stock options
• Unlimited PTO
• Parental leave (12 weeks maternity, 4 weeks paternity)
• Annual performance reviews
• Training and development programs
• Hybrid work model