Collections Specialist

Summary

Join Zelh, a rapidly growing outsourcing company, as a Collections Specialist! In this role, you will help clients maintain current balances and resolve payment issues. Your responsibilities include making outbound calls to clients with past-due invoices, answering accounting inquiries, and working to obtain full payment on outstanding balances. You will need excellent customer service and communication skills, along with strong attention to detail and the ability to multitask. Previous collections experience is appreciated, and bilingual skills (English/Spanish) are a plus. Zelh offers a competitive salary, paid time off, and provides necessary equipment.

Requirements

• Previous collections experience appreciated
• Excellent customer service skills
• Effective verbal and written communication skills
• Fast and accurate data entry skills
• Strong attention to detail and thoroughness
• Ability to multi-task and problem solve effectively

Responsibilities

• Make outbound calls to inform Debtors of overdue accounts and outstanding balances
• Collect payments on current and past due invoices
• Work personal account portfolio to keep outstanding balance within company goal
• Verify customer information including email addresses, phone numbers and addresses in internal systems and databases
• Document all customer communications clearly and accurately
• Utilize computer systems to research customer history and resolve issues
• Perform other related duties as assigned

Preferred Qualifications

Bilingual (English/Spanish) a plus

Benefits

• Work schedule: Mon-Frid, 7:00- 3:00 MST
• Competitive Salary in USD
• 10+ business days of paid time off, 15 - after 2 years, 7 days of Public Holidays, 3 sick leaves
• Equipment provided