Collections Specialist

Summary

Join Veolia Group, a global leader in environmental services, as a Collection Specialist! This hybrid or fully remote position involves managing and collecting outstanding accounts receivable, collaborating with various departments, and resolving customer billing issues. You will utilize company procedures for collections, analyze data, and partner with internal teams. Success requires strong communication, problem-solving, and accounting skills. The role demands accuracy, efficiency, and the ability to manage multiple projects in a fast-paced environment. This position offers a chance to contribute to a sustainable future within a diverse and inclusive company.

Requirements

• High school diploma, GED or equivalent required
• 3+ years of AR experience or equivalent combination of education and experience required
• Role requires an agile mind set and ability to execute change quickly
• Basic knowledge of O2C (Order to Cash) cycle
• Basic understanding of Accounts Payable process
• Basic understanding of GAAP and general accounting
• Customer Service as it relates to AR
• Ability to work independently and plan extensively to meet goals
• Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile environment
• Possesses an eye for detail and has excellent written and verbal communication skills
• Must demonstrate strong ability to identify, analyze and solve problems
• Must demonstrate ability to manage multiple projects and heavy work volume within time constraints
• Must have the eagerness and capacity to learn and think out of the box

Responsibilities

• Convert to cash for designated portfolio
• Make collections contact using the company’s Desktop Procedures (DTP) which includes calls, emails, and escalations
• Address/resolve payment disputes/deduction issues
• Document and update collection status (system notes)
• Identify and communicate escalations to mitigate risk
• Collecting and analyzing data for a selected payment/debt history
• Consulting and helping customers with disputes
• Partner with the shared service cash/order to cash team
• Developing measures encouraging timely payments
• Managing historical records of account status and collection operations
• Reporting on collection operations and customer account updates
• Ensure Unapplied Cash (UAC) is cleared on a monthly basis
• Execute credit card payments when necessary
• Work collaboratively with co-workers to ensure all deadlines for the department are met in an efficient manner
• Other essential functions and duties may be assigned as needed

Preferred Qualifications

• Associate degree in business from an accredited college or university preferred
• Strong billing reconciliation and accounting skills
• Motivated problem-solver who can work together effectively with a larger team
• Experience with Google applications a plus

Benefits

Remote or Hybrid role