Commerce Solutions Engineer

Summary

Join Dext as a Commerce Solutions Engineer and deliver advanced technical implementations for Dext Commerce users, exceeding the capabilities of the native product. Lead the onboarding of new users, particularly those requiring technical configuration or integration, and provide ongoing support for complex technical requests. Act as a product owner for specific workflows or features, driving enhancements and prioritizing customer impact. Build and maintain strong client relationships, ensuring satisfaction and retention. Serve as a liaison between clients, Sales, and Product teams to align product delivery with business needs. Contribute to scalable product architecture by supporting the rollout of high-impact features that increase efficiency and reduce manual effort. Performance will be measured by client satisfaction, public advocacy, and impactful feature adoption.

Requirements

• Strong written and verbal communication skills, especially in client-facing or cross-functional contexts
• Solid logical reasoning and problem-solving abilities
• Exceptional attention to detail, particularly in managing complex configurations or data flows
• Foundational understanding of software development principles, including data structures and system design concepts
• Proactively manages client expectations to foster trust and reduce friction during implementation or support
• Confidently educates and supports users through onboarding, configuration, and ongoing product usage
• Adaptable, collaborative, and able to work effectively across multiple teams (e.g., Product, Engineering, Sales)
• Customer-centric mindset with a focus on delivering long-term value and satisfaction

Responsibilities

• Configure and manage custom account mappings and advanced Commerce settings tailored to client needs
• Act as a product owner for specific workflows or features within Dext Commerce, driving enhancements and prioritizing customer impact
• Proactively identify, triage, and escalate bugs; coordinate across Product and Engineering for resolution and customer communication
• Build and maintain strong, long-term relationships with clients, ensuring satisfaction and retention through technical support and advocacy
• Serve as a strategic liaison between clients, Sales, and Product teams to align product delivery with real-world business requirements
• Launch self-service mappings to reduce on-boarding time and improve customer autonomy
• Improve customer education and documentation, empowering users to fully utilize Dext Commerce features
• Deliver internal enablement initiatives to up-skill teams on Commerce-specific workflows, updated UI, and revised processes
• Contribute to scalable product architecture by supporting the rollout of high-impact features that reduce manual effort and increase efficiency

Preferred Qualifications

• Prior experience in accounting, bookkeeping, or financial systems is highly desirable
• Familiarity with Java and JavaScript is a plus (used in scripting, debugging, or API integration)
• Knowledge of SaaS platforms and integrations (e.g., e-commerce channels, accounting tools) is a bonus

Benefits

• 26 days of paid time off – including a special day off for your birthday
• Fully remote work – work from wherever suits you best
• Flexible hours – shape your schedule around your life
• Volunteer days – take time to give back to causes you care about
• Personal learning budget – invest in your professional growth
• Generous parental leave – supporting you through life’s big moments
• Additional health insurance – for added peace of mind
• Life insurance coverage – for you and your loved ones
• Well-being perks – helping you stay happy and health