Solutions Engineer

Summary

Join Loop, a fast-growing company revolutionizing post-purchase experiences, as a Sales Engineer. You will work closely with merchants to explain Loop's technology and understand their needs, partnering with various teams to ensure smooth launches. This indispensable role requires expertise in Loop's platform and strong technical skills. You will provide technical support, vet and close deals, create product demos, answer technical questions, and partner with merchants to recommend solutions. You will also help train sales teams and continuously improve the system. This position offers a blended working environment and is open to candidates in the US and select Canadian provinces.

Requirements

• 3+ years of experience in B2B pre-sales solutions engineering, technical sales, or technical consulting
• Strong troubleshooting and analytical skills, with the desire to tackle challenges head-on and proactively
• Solid understanding of how web components operate—browsers, APIs, webhooks, servers—and the ability to walk non-technical audiences through end-to-end flows
• Experience with front-end development concepts, including HTML, CSS, and JavaScript, and an understanding of how to scope or advise on customer-facing UI customizations
• Excellent communication skills—you’re engaging, influential, helpful, candid, and can adapt your style to meet the needs of any audience
• Comfortable speaking directly with customers to uncover needs, ask curious questions, and distill actionable insights
• Strong project management skills and the ability to juggle multiple priorities effectively
• A track record of improving your role by seeking coaching, creating new processes, and elevating team knowledge through shared content

Responsibilities

• Become an expert on Loop’s platform, ecosystem, and integrations, staying up to date on the latest builds
• Provide technical support to our current Sales, Post Sales and Partner teams through channels like Slack, in-person and virtual meetings, and shared documentation
• Vet and close deals from a technical requirements perspective, collaborating with Sales, development partners, and agencies
• Create customized product demos and proofs-of-concept—including front-end configurations—and present these solutions to internal and external audiences
• Answer questions about our APIs, webhooks, integrations, and front-end customizations for both internal and external partners
• Partner closely with merchants and agencies to scope and recommend solutions, including customizations to the shopper-facing return experience
• Help train our Sales teams on the technical aspects of Loop, ensuring they’re confident in articulating product capabilities
• See and improve the whole system: solve new problems, evaluate workarounds, collaborate with Engineering/Product/Design, and explore creative ways to develop on the Loop platform!

Preferred Qualifications

• We’d love to hear from you if you’ve worked in SaaS, ecommerce, or Salesforce ecosystems—or all three!
• Experience with Shopify, NetSuite (especially NetSuite Accounting), or 3PL integrations is a huge plus for us!
• Familiarity with ecommerce tech stacks and common back-office workflows is a huge plus for us!

Benefits

• $119,340 - $179,010 a year
• This position is also eligible for an annual commission expected to be in the $21,060 to $31,590 range
• Medical, dental, and vision insurance
• Flexible PTO
• Company holidays
• Sick & safe leave
• Parental leave
• 401k
• Monthly wellness benefit
• Home workstation benefit
• Phone/internet benefit
• Equity