Solutions Engineer

Summary

Join Primer, the world's first unified payment infrastructure, as a Solutions Engineer and become a trusted technical advisor to forward-thinking companies. Work closely with product, engineering, and commercial teams, translating complex needs into scalable solutions and guiding technical strategy. You will be responsible for driving client engagements, ensuring smooth integrations, and acting as a project owner during complex integrations. This role requires a curious mind and thrives at the intersection of technology and impact. You'll bring clarity to complexity, shape product evolution, and ensure merchant success. If you're excited by meaningful challenges and collaborative problem-solving, we encourage you to apply.

Requirements

• Previous experience in a merchant-facing role with a complex API product, ideally in payments
• Comfortable implementing frontend SDKs in web or mobile environments and advising developers on integration best practices
• Confidence and ease in leading discovery sessions, joining presentations at C-level, and working with technical counterparts at some of the largest merchants
• Deep interest or knowledge about tech, understanding, explaining, and designing complex technical solutions is second nature to you
• Project management skills, you’re organised, proactive, and can lead integrations involving multiple teams and dependencies
• Creativity and improvisational skills, rarely are two merchants alike, and you don’t always have days to prepare
• Excellent communication and presentation skills, you make the complicated sound simple and interact effectively with both technical and non-technical stakeholders
• A collaborative approach, you work well with clients, partners, and internal teams (Product, Engineering, Sales)
• Drive and motivation, we’re growing fast and want you to grow with us!
• Experience working in a fast-paced and scaling environment

Responsibilities

• Working closely with our growing sales team to identify merchant pain points and consulting with those merchants on the value of Primer to address them
• Providing technical expertise to the sales team to partner with them in business development
• Translating business requirements into technical solutions, and translating complex technical concepts into simple language
• Driving forward client engagements via discovery sessions, solution design workshops, product demos, developer Q&As, and more
• Guiding merchants from initial conversations in pre-sales through to successful go-live and ramp-up, ensuring a smooth end-to-end integration process
• Acting as a project owner during complex merchant integrations, aligning internal and external stakeholders, creating implementation plans, and mitigating risks proactively
• Collaborating with our Product team, using your market learning to identify feature enhancements and new features to better serve our merchants

Benefits

• We are fully remote and globally distributed; and have been since day one
• Competitive share options
• Uncapped holiday, with 25 days minimum to be taken
• Co-working space access
• Workations & Company Retreat
• The best equipment for your role
• ��500 towards your home office setup
• Generous learning budget
• Private Medical Insurance
• A broad set of additional perks and benefits ( depending on location)