Eventbrite is hiring a
Commercial Manager in United Kingdom

Summary

The job is for a Commercial Manager at Eventbrite, responsible for retaining and growing mid-market/large account customers. The role involves managing sales funnels, identifying upsell opportunities, and participating in process improvements. Eventbrite is a people-first organization with a commitment to diversity, equity, and inclusion.

Requirements

• 3+ years experience in a Sales or Customer Success/Account Management role with a focus on contract negotiation
• Demonstrated experience managing customer renewals and upsells with a SaaS product to attain predetermined goals and quotas
• Proven ability to manage large opportunities and upsell pipelines
• Strong organization skills and superb capabilities in managing a large volume of tasks, responsibilities, and deadlines
• Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem-solving attitude
• Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)

Responsibilities

• Manage a sales funnel of renewal and new contract opportunities for your target customer segments and accurately forecast on a monthly and quarterly basis
• Work cross-functionally to identify growth opportunities, resolution strategies, and ultimately structure contract agreements that drive long-term value to both the organizer and the company
• Proactively drive longer-term contracts to minimize future revenue risk
• Identify upsell opportunities within the existing account base - prioritizing high-value accounts
• Identify new business opportunities through referrals to regularly deliver leads to the acquisition team
• Continuously deliver feedback to leadership teams and participate in process improvements and optimization of existing procedures
• Responsible for feeding back to the business on competitive threat

Preferred Qualifications

• Previous experience in the event or ticketing industry
• Strong sales and negotiation skills
• Experience using Groove, Gong

Benefits

• Comprehensive benefits and a wellness package above and beyond standard medical benefits to support employees' lifestyle
• Eventbrite's global benefit programs are designed to meet employees where they are by offering resources and support for health, well-being, finances, and family
• Support in a remote environment, wellness allowance, Carrot family planning benefit, Origin Financial Planning service, and other offerings to ease the mind and body like Modern Health and BriteBreaks (generally the first Friday of every month off)