Cover Genius is hiring a
Commercial Operations Manager

Summary

The Commercial Operations Manager at Cover Genius will oversee the entire vendor lifecycle management, ensuring seamless onboarding, contract finalization, and alignment with CG’s standards. They will handle contract oversight by monitoring adherence to terms, resolving disputes, renegotiating commercials, and benchmarking against market standards. This role also involves fostering strategic relationships with vendors and TPAs across the Americas and parts of EMEA, driving shared success and reinforcing partnerships.

Requirements

• Minimum of 7 years of proven experience in vendor management, contract negotiation and commercial operations or related roles within the industry
• Track record of identifying process inefficiencies and leading initiatives for improvement with vendors and TPAs, across multiple countries, diverse cultures, and in different languages
• Cost Optimization: Demonstrated ability to identify and implement cost-saving measures and operational efficiencies, through external TPAs or vendors
• Analytical Skills: Proficiency in analyzing vendor performance metrics and market benchmarks
• Ability to effectively manage multiple projects simultaneously, ensuring timely completion

Responsibilities

• Own the end-to-end process of new vendors’ onboarding: identification, assessment, SOW finalization, commercials and contract negotiation, ensuring alignment with CG's standards and the impacted teams
• Drive effective contract management, monitoring adherence to terms, conditions and resolve any contract-related disputes
• Foster collaborative and communicative relationships with vendors and TPAs, driving shared success and reinforcing a culture of partnership
• Monitor the vendor performance monthly, analyze the SLAs, KPIs, work with the required teams and implement initiatives for continuous improvement
• Proactively identify opportunities where we can leverage external vendors to achieve cost savings and operational efficiency
• Identify inefficiencies in current processes and lead initiatives to enhance productivity, accuracy, and profitability
• Collaborate with vendors and TPAs, along with the required CG teams to drive enhancements in processes, products, and services, aligning them closely with CG's evolving requirements
• Collaborate with cross-functional teams, including Customer teams, Partner Services, Insurance, Legal, Compliance, etc, to support business objectives and resolve operational issues, along with ensuring the adherence to regulatory requirements and internal policies, mitigating operational risks

Preferred Qualifications

Bachelor's degree in business, finance, or a related field; MBA or relevant certifications preferred

Benefits

• Flexible PTO
• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system
• Social Initiatives - pictures speak a thousand words!