Commercial Renewals Manager

Summary

Join CircleCI as a Commercial Renewals Manager and play a pivotal role in overseeing customer renewals, implementing retention strategies, and fostering customer success. You will manage the complete renewal process, collaborating with various teams to achieve revenue objectives. This position requires building strong customer relationships, analyzing data to identify renewal risks, and proactively engaging customers. You will also monitor performance metrics and provide insights to senior management. This role is crucial for advancing customer retention, revenue expansion, and maintaining high customer satisfaction. CircleCI offers a dynamic environment and significant contributions to customer engagement and revenue growth.

Requirements

• Bachelor's degree in Business, Marketing, or related field; MBA a plus
• 3+ years of proven experience in customer renewals management, customer success, or account management within the tech industry
• Proficiency in CRM tools like HubSpot and Vitally
• Excellent communication, negotiation, strong objection handling, and relationship-building skills to engage with customers address concerns, and drive successful renewals
• Analytical mindset, proficiency in data analysis, and experience in leveraging customer data to inform renewal strategies and optimize customer retention efforts

Responsibilities

• Manage the complete renewals process, and collaborate effectively with Sales, Customer Success, Finance, and Legal teams to propel contract renewals and achieve revenue objectives
• Execute customer retention strategies, programs, and initiatives aimed at boosting renewal rates, decreasing churn, and fostering lasting customer loyalty
• Establish robust customer relationships, conduct routine check-ins with key accounts, and promptly address any customer issues or obstacles to guarantee a smooth and seamless renewal process
• Analyze customer data, pinpoint renewal risks, and take proactive steps to engage customers, resolve issues, enhance value realization, and secure successful renewals
• Monitor renewal performance metrics, track key performance indicators (KPIs), and offer valuable insights to senior management

Benefits

United States Base Pay Range $87,000 — $110,000 USD