Renewals Manager

Summary

Join our team as a Renewals/Customer Success professional! This fast-paced role requires a highly motivated individual with excellent communication, negotiation, and financial acumen. You will manage a book of renewable business, forecast accurately, and engage in strategic value conversations with executive-level customers. Success in this quota-carrying position demands proficiency in SaaS pricing, Salesforce.com, and project management skills. You will drive the full renewal lifecycle, maximizing contract value while fostering strong customer relationships. This role necessitates a strategic mindset and the ability to balance multiple priorities.

Requirements

• 3+ years working in Renewals / Customer Success role
• Excellent executive level communication and presentation skills
• Expert commercial negotiation skills and financial acumen, with the proven ability to manage and accurately forecast against a book of renewable business
• Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
• High competency in SaaS pricing and licensing options
• Experience in a quota carrying role with proven achievement
• Ability to project manage the renewal cycle, pulling in necessary resources
• High degree of creative ability, analytical and business skills, and independent judgment
• Proficiency with Salesforce.com

Responsibilities

• Proficiently negotiate and overcome objections, enabling value-focused contract discussions
• Drive and complete the full renewal lifecycle, from opportunity identification to negotiation to close, in assigned territory per Gross Revenue Retention targets
• Carry out win/win negotiation strategies for renewals that maximize contract value while protecting and enhancing customer trust, with a preference for early, multi-year renewals
• Utilize data to steer impactful discussions with customers
• Coordinate closely with assigned Account Executives to identify opportunities to up-sell/cross-sell into the renewal
• Develop a deep understanding of the customer procurement process
• Monitor and accurately report on customer accounts, renewal pipeline, gross retention and renewal forecasts on a rolling basis
• Partner with channel to provide positive partner experience and promote good relationships

Preferred Qualifications

Gainsight