The CCS Companies is hiring a
Communication Center Representative

Summary

The Communication Center Representative will conduct calls to schedule appointments with clients or retrieve medical records for health plans. The role requires strong computer literacy skills, experience in a high call volume environment, excellent communication skills, and knowledge of healthcare or managed care. Bilingual skills in Spanish are a plus. The job offers various benefits such as health insurance, retirement benefits, paid time off, remote work, flexible hours, life and disability insurance, bonuses and incentives, professional development opportunities, wellness programs, family and parental leave.

Requirements

• Must possess strong computer literacy skills, including, but not limited to, data entry and retrieval, and Microsoft Office
• Experience in a high call volume inbound/outbound call center or like environment
• Ability to work in a fast-paced environment, prioritize tasks to meet deadlines and goals, perform additional duties as directed by management, and meet all business expectations in metrics and quality
• Must be able to adapt to change to meet business and client expectations weekly, monthly, yearly
• Excellent verbal and written communication skills
• Strong interpersonal and organization skills
• Comfort level working with the senior citizen population
• Ability to exercise independent judgement within policy and procedure guidelines established by the company

Responsibilities

• Conduct outbound/inbound calls to health plan members to schedule in-home assessments by nurse practitioners or other clinical staff
• Provide members with full details of the in-home assessment within guidelines of clients
• Provide friendly customer service with a positive attitude, building rapport and trust with members
• Present, promote, and sell benefits of in-home assessment through active listening skills, empathy, and the ability to overcome objections
• Scheduling Specialist may also work to schedule appointments for client’s members in a physician’s office or minute clinic
• Conduct outbound/inbound calls to Provider’s Office to verify location of the Health Plans member’s medical records for future Medical Records Request
• Research Provider Information to obtain alternate contact information to locate member’s medical records
• Provide Provider’s Offices with all record retrieval options and schedule the return of medical charts accordingly
• Provide friendly customer service with a positive attitude, building rapport and trust with Provider’s Offices using active listening skills, empathy, and the ability to overcome objections

Preferred Qualifications

• Bilingual in Spanish is a plus
• Knowledge of healthcare or managed care highly preferred

Benefits

• Health insurance
• Retirement benefits
• Paid time off
• Remote work, flexible hours
• Life and disability insurance
• Bonuses and incentives
• Professional development opportunities
• Wellness programs
• Family and parental leave