Spectrum is hiring a
Call Center Customer Service Representative

Summary

The job is for a Homeowner Services Representative in an inbound call center primarily remote but requiring some in-office hours. The role involves handling customer service requests from homeowners through various communication channels. The company offers a generous PTO program, paid volunteer time, and a full suite of benefits for full-time employees.

Requirements

• Self-motivated individual that over-achieves goals set for you and your department
• Fast learner that can understand the complex service we manage, to best serve the homeowner
• Resilient and positive attitude while handling many difficult interactions with homeowners
• Tech wizardry to efficiently use CHAT, EMAIL, PHONE, and client database tools seamlessly
• Strong passion for customer success and pride on resolution of homeowner concerns

Responsibilities

Handle customer service requests from homeowners through various communication channels

Benefits

• Generous PTO program (5 weeks for every full-time employee!)
• Paid volunteer time
• Full suite of benefits includes Medical, Dental, Vision, STD/LTD, Life/AD&D and a 401k program
• Free medical clinic in-house (in San Antonio office – virtual appointments for other offices)
• Well-structured career track plan
• Hourly Pay $15.00, with a 6-month review for compensation increase based on performance