Communications Manager

Summary

Join Customs Support Group (CSG), a leading customs services provider in Europe, as their Communications Manager. You will develop and implement internal and external communication strategies, manage communication tools, create engaging content, and collaborate with stakeholders across various departments and European markets. This role demands strong writing, editing, and storytelling skills, experience in international communications, and the ability to translate complex information into compelling narratives. You will support senior leaders in communication planning and delivery, ensuring consistent messaging across all platforms. CSG offers a pivotal role in a fast-growing organization, opportunities to shape communication strategy, a collaborative team environment, and flexible working arrangements.

Requirements

• 3–5+ years of proven experience in a communications role, preferably in an international or matrix organization
• Strong expertise in both internal and external communications; experience with change communications is a significant plus
• Exceptional writing, editing, and storytelling skills
• Near-native proficiency in English ; fluency in at least one other European language is essential
• Creative thinker and a strategist but with a hands-on attitude and the ability to turn complex topics into engaging content
• Experience supporting senior leaders in communication planning and delivery
• Familiarity with communications tools (e.g. CMS platforms, intranet systems, email marketing tools, design, collaboration platforms)

Responsibilities

• Develop and implement CSG’s internal and external communications strategy in alignment with corporate goals
• Translate company vision and transformation initiatives into clear, compelling narratives for varied audiences
• Support the Group Marketing Director with PR initiatives and corporate positioning efforts
• Manage internal communications infrastructure and tools (e.g. intranet, newsletters, messaging platforms)
• Create and deliver internal announcements, updates, and stories that foster engagement and alignment
• Prepare CEO Town Halls
• Collaborate with Managing Directors (MDs) to coordinate local Town Halls and strengthen local communications
• Serve as a communication advisor to leadership, helping shape internal messages and cascade strategies effectively
• Lead the development of the annual content plan and manage its implementation across channels
• Create, write and edit high-quality, engaging content including blog posts, announcements, newsletters, and other assets
• Ensure consistent tone of voice and messaging across all communications platforms
• Contribute to external communications including website content, social media, and corporate publications
• Work cross-functionally with stakeholders in HR, IT, Operations, and Country Leadership to align messaging
• Serve as a bridge between central communications and local market teams to ensure clarity and cohesion
• Facilitate knowledge sharing and best practices across CSG’s European footprint

Preferred Qualifications

Experience in the logistics industry is a plus

Benefits

• A pivotal role in a fast-growing, international organization setting the pace in digital customs services
• Opportunities to shape the company’s communication strategy at a European level
• A collaborative and supportive team environment with room for personal and professional growth
• Flexible working arrangements (remote/hybrid) and a dynamic, entrepreneurial culture