Community Analyst

Summary

Join the DNC Tech team as a Community Analyst and provide frontline support for data and tech products to the Democratic data ecosystem, including state parties, committees, and campaigns. You will troubleshoot technical questions, manage and mentor a team, develop training materials, maintain documentation, build relationships with state parties, and gather user feedback. The role requires experience in political campaigns or organizations, user support, and data analysis skills. A basic understanding of SQL is preferred. The DNC offers a competitive salary and a generous benefits package.

Requirements

• Problem-solving: tenacity in troubleshooting complex data and technical issues
• Organization & prioritization: self-sufficient task management, the ability to juggle competing priorities, and ability to adhere and contribute to team processes
• User support: passion for training, documentation, and 1:1 user support, and the ability to tailor communication style to a variety of audiences and levels of technical expertise
• Relationship management: ability to build trusting relationships with key stakeholders and users
• Curiosity: An eagerness to learn and willingness to take initiative in learning and asking questions
• Adaptability: Willingness to change course and priorities quickly within a rapidly changing ecosystem with urgent deadlines and high stakes
• Experience working on a political campaign or at a state party or political tech organization, working with the voter file is a bonus!
• Experience in an externally-facing role (i.e. user, customer, or volunteer-facing roles)
• A desire to change politics for the better, support the Democratic Party, and secure the future of our country

Responsibilities

• Best in class user support. Answer and troubleshoot technical questions from users (Presidential and down ballot campaigns, state parties, sister committees) about our tools, products and datasets, via a customer support queue in Zendesk
• Participate in a Community on call rotation to support users and stakeholders outside of business hours, as needed, and more regularly in even years
• Team vision & management. Manage and mentor our Community Analysts who work to support our users every day
• Develop and execute on short and longer term vision for the Community Team and individual team member professional development
• Training & skills development. Partner with our product team on training, communication, and rollout of new features and datasets for our data warehouse and tech products
• Facilitate virtual (and occasional in-person) training on complex technical concepts and tools to a wide range of technical expertise
• Ensure documentation and usability of products. Maintain up-to-date and relevant documentation of DNC tech and data products and processes, including creating new content as necessary
• State Party relationship management. Build collaborative relationships with state party data staff, including holding regular 1:1s, troubleshooting voter file issues, and responding to and advocating for state party needs
• Intake and share user feedback and insights. Be a partner to our community of users, gathering feedback and identifying common problems that we can solve through automation or iteration
• This team is responsible for facilitating a profound feedback loop between us and our community of users, in addition to ensuring our tools and products are well documented and utilized

Preferred Qualifications

• Experience using VoteBuilder, bonus for other types of organizing tools
• A basic understanding of SQL, or any other language efficient for analyzing large datasets

Benefits

• Generous paid time off, including federal holidays and open leave
• Health and dental insurance for employee and dependents; 90% paid by the DNC, 10% paid by employee
• Supplementary vision plans available to employees for purchase
• Up to a 5% employer match DNC 401(k) plan
• Pre-tax flexible spending account benefits available to employees and dependents