Community Engagement Consultant

Summary

Join Granicus Australia/New Zealand (ANZ) as a Community Engagement Consultant, where you will work with government agencies and organizations in the health and utility sectors to enhance their community engagement practices. You will advise and support these agencies in developing and implementing effective engagement strategies that align with policy objectives and public interests. This role requires strong expertise in fostering relationships, building trust, and enhancing participatory processes within government-led initiatives. You will work closely with EngagementHQ clients to deliver services that enhance their engagement activities, mentor and provide strategic coaching to clients, and deliver a range of presentations, including Capacity Building sessions and Strategic Mentoring sessions. You will also maintain and enhance the current services catalog, conduct regular outreach efforts, organize and lead client networking sessions, and stay up to date on federal and local community engagement legislation, trends, challenges, and opportunities.

Requirements

• IAP2 Certificate of Engagement mandatory
• Bachelor’s degree in Communications, Public Relations, Social Work, Community Development, Public Administration, or a related field
• 10+ years of community engagement experience in local and/or state government
• Demonstrated experience working on major infrastructure projects
• Demonstrated experience working on high outrage/contentious projects
• Experience facilitating community panels and deliberative panels
• Proven experience advising government organizations on community engagement strategies
• Strong interpersonal and communication skills, with the ability to engage diverse audiences and facilitate complex discussions
• Experience in policy development, strategic planning, and stakeholder engagement
• Proficiency in using tools for outreach
• Proficiency in using online engagement platforms (preferably EngagementHQ) for community engagement projects. You will need to demonstrate your best practice utilisation of online engagement platforms and how this helped achieve your engagement outcomes on past projects
• Ability to work independently and collaboratively in a dynamic environment
• Strong organisational and multitasking skills with the ability to manage and follow up on multiple client accounts while consistently delivering outstanding customer service
• Strong presentation and public speaking skills with the ability to effectively engage diverse audiences
• Demonstrated experience creating consultation reports, analyzing, and presenting consultation data to stakeholders

Responsibilities

• Advise government organisations on best practices for community engagement and public participation
• Assist clients with revenue generating packages to strategically plan their allocated hours, ensuring maximum value from their package and fostering motivation for renewal in subsequent years
• Deliver a range of presentations in the service catalogue such as Capacity Building sessions for government agency staff and Strategic Mentoring sessions for Community Engagement teams
• Liaise with Product Trainers and Data Analysts to coordinate and assign tasks related to service catalog delivery, ensuring effective communication of task requirements and alignment with engagement objectives
• Maintain and enhance the current services catalog, evolving and developing new services to address client needs and align with emerging community engagement trends
• Conduct regular outreach efforts to ensure continuous engagement and to drive increased participation in services by keeping clients informed and motivated to use their package hours
• Organise and lead client networking sessions to foster valuable connections, encourage knowledge sharing, and strengthen relationships that drive future collaboration and business growth
• Work with the Marketing team to attend engagement events, such as the IAP2 conference, and represent Granicus products and services at industry events
• Work with Granicus's marketing team to facilitate and host webinars with community engagement industry thought leaders on topical community engagement issues
• Provide training and capacity-building training internally to upskill Granicus staff in contemporary community engagement methodologies
• Stay up to date on federal and local community engagement legislation, trends, challenges, and opportunities
• Responsible for Granicus information security by appropriately preserving the Confidentiality, Integrity, and Availability (CIA) of Granicus information assets in accordance with the company's information security program
• Responsible for ensuring the data privacy of our employees and customers, their data, as well as taking all required privacy training in a timely manner, in accordance with company policies

Preferred Qualifications

• Experience creating interactive dashboards in business intelligence tools such as Power BI, Tableau, or Zoho Analytics is a plus
• Proficiency in Microsoft Suite (Outlook, Teams, Word and Excel etc.) and project management tools such as Wrike
• Knowledge of federal, state and local government community engagement legislation and trends

Benefits

• We are a remote-first company with a globally distributed workforce across the United States, Canada, United Kingdom, India, Armenia, Australia, and New Zealand
• At Granicus, we are building a transparent, inclusive, and safe space for everyone who wants to be a part of our journey
• Employee Resource Groups to encourage diverse voices
• Coffee with Mark sessions – Our employees get to interact with our CEO on very important and sometimes difficult issues ranging from mental health to work-life balance and current affairs
• Microsoft Teams communities focused on wellness, art, furbabies, family, parenting, and more
• We bring in special guests from time to time to discuss issues that impact our employee population