Community Engagement Manager

Summary

Join Karat's Brilliant Black Minds team as a Community Engagement Manager! You will cultivate relationships within a network of 10,000 Black software engineers, fostering a thriving online ecosystem. Responsibilities include planning and executing community events, managing social media content, developing newsletters, coordinating ambassador programs, and creating marketing assets. This role requires 3+ years of experience managing online communities and social media, demonstrated experience engaging underrepresented communities, and strong content development skills. The position is based in select U.S. locations, and immigration sponsorship is not available. Karat offers competitive salaries, comprehensive benefits including healthcare, paid time off, parental leave, and various wellness programs.

Requirements

• 3+ years of experience managing online communities and social media channels, with a proven track record of increasing engagement metrics and fostering meaningful member interactions across platforms
• Demonstrated experience managing engagement initiatives within underrepresented communities required
• Strong track record of developing clear, compelling content across various formats (social media, newsletters, presentation decks) while maintaining consistent brand voice and messaging
• Demonstrated success in planning and executing successful events (in-person and virtual) end-to-end
• Experience creating and managing email marketing campaigns with demonstrable, measurable results for large-size communities
• Hands-on experience using community management and marketing tools, including Discord, Hubspot (or similar ESP), Canva, and social media management platforms, with the ability to analyze and report on engagement metrics

Responsibilities

• Plan and execute community events, including managing speakers, coordinating logistics, and ensuring smooth delivery of virtual sessions while tracking attendance and engagement metrics
• Manage and create content for social media channels (X, LinkedIn, Instagram, Discord), maintaining consistent communication and responding to community inquiries in a timely manner
• Develop and distribute bi-weekly newsletters and opportunity updates to keep candidates informed of job opportunities, maintaining automated email nurture flows and tracking engagement metrics
• Coordinate the ambassador program by facilitating communication, addressing needs, and maintaining regular engagement through Discord and email channels
• Create and manage marketing assets across all platforms, including presentation decks, promotional materials, and community testimonials while ensuring brand consistency
• Oversee community communications and engagement initiatives, from social media posts to email campaigns, maintaining a cohesive voice across all channels
• Handle logistics and distribution of community materials, including management of swag, incentives, and promotional items for various programs and events

Preferred Qualifications

Experience within the Black tech ecosystem

Benefits

• Benefits are available for all full-time, U.S. employees
• Employer-sponsored healthcare (100% premium coverage for employees and 75% premium coverage for eligible dependents) Medical (Regence PPO and HDHP available) HSA employer contribution for those enrolled in the HDHP medical plan
• Dental and Vision (Guardian)
• 100% employer-paid Short-Term Disability, Long-Term Disability, and Standard Life Insurance
• Optional Life Insurance available
• Flexible Savings Account (Healthcare)
• 401(k) match of 4%
• 100% employer-paid mental wellness support via Spring Health for employees and eligible dependents 10 therapy sessions per year at no cost to employee
• 10 coaching sessions per year at no cost to employee
• Vacation: flexible policy for salaried employees and three (3) work weeks available for hourly employees per year
• Wellness (Sick & Mental Health): three (3) work weeks available per year
• Karat ‘No Questions Asked’ Leave: one (1) work week per calendar year
• Other: Bereavement, Jury Duty, LOA, etc. available as-needed
• U.S. Parental Leave: 24 weeks
• 16 weeks: full-out, full pay
• 8 weeks: “Karat Phase-Back” 20 hours per week, full pay
• U.S. Holidays
• U.S. Holiday Schedule available here : 10 days
• Karat Summer Break: 5 days - July
• Karat Winter Break: 5 days - December
• This role may be eligible for additional rewards, including commissions, bonuses, and equity