Community Manager

Summary

Join RedFlagDeals.com, Canada's leading deal-finding platform, as a Community Manager! You'll develop and execute strategies to cultivate a thriving online community of deal-savvy shoppers. Responsibilities include fostering engagement, highlighting savings trends, organizing events, and innovating through experimentation. This remote position, based anywhere in Canada except Quebec, requires 5+ years of community management experience and strong communication skills. You'll leverage data analytics to track community health and collaborate with cross-functional teams. VerticalScope offers a comprehensive benefits package, including health insurance, retirement savings, flexible work hours, parental leave top-up, and more.

Requirements

• 5 years of experience in community management, customer support, social media management or a similar role, ideally with a focus on shopping, deals, or e-commerce
• Proven track record of growing and engaging online communities
• Exceptional communication skills, with the ability to connect with diverse audiences and inspire participation
• Ability to work in a cross-functional environment and partner with functions such as product, engineering, design, and marketing
• Analytical mindset with proficiency in data tools (e.g., Google Analytics, Excel) to track community health and refine strategies
• Deep knowledge of Canadian shopping habits, loyalty programs, and the thrill of uncovering a great deal

Responsibilities

• Develop and execute creative strategies to make RFD the ultimate destination for deal hunters, such as introducing innovative ways for members to discover savings, compare prices, or share shopping hacks
• Foster a sense of belonging where members feel motivated to contribute deals, vote on favorites, and engage in discussions that help others save money
• Welcome new members and re-engage long-time users, ensuring everyone feels valued and motivated to participate
• Spark conversations around trending deals, shopping seasons, and exclusive savings opportunities to keep the community buzzing with activity
• Celebrate the community’s successes, from highlighting top contributors to showcasing game-changing shopping tips shared by members
• Keep your finger on the pulse of Canadian shopping trends, identifying new ways members can save, whether through price-matching strategies, hidden discounts, or insider hacks
• Partner with internal teams to transform insights from the community into actionable ideas that benefit shoppers across Canada
• Organize and manage events that resonate with deal lovers—online and offline meetups, savings challenges, or seasonal deal marathons—to deepen connections and drive engagement
• Build excitement around major shopping events, such as Black Friday, Boxing Day, or back-to-school season, by fostering collaboration and sharing in the community
• Experiment with new tools, programs, or campaigns to energize the community. From gamified challenges that reward contributions to exclusive forums for VIP deal-sharers, bring fresh ideas to life
• Use feedback and metrics to continuously refine and improve community initiatives

Preferred Qualifications

Deep understanding of forums, having been a forum moderator, administrator, power user or otherwise is an asset

Benefits

• Full suite of health benefits (medical, dental, vision), including fertility options
• Retirement savings program and HSA/FSA programs
• Flexible working hours and unlimited vacation
• Parental leave top up pay
• Life insurance, long-term disability, AD&D
• Employee Stock Option Program (ESOP)
• Career development stipend
• Employee referral bonus
• Employee discounts
• High-tech office space and remote work options
• Virtual social events
• Inclusive culture