Community Manager

Summary

Join 1047 Games as their Community Manager and become the voice of the Splitgate 2 player community. You will act as a bridge between players, developers, and the marketing team, executing the global community strategy with a player-first approach. This role demands strong communication skills, experience in community management within the video game industry, and the ability to navigate high-pressure situations. You will lead direct-to-player communication, moderate community spaces, create engaging content, and utilize social listening tools to inform strategic decisions. The ideal candidate possesses 3-5 years of relevant experience and a deep understanding of community platforms and gaming trends. Compensation is dependent on geographic location, ranging from $50,000 to $140,000 USD.

Requirements

• 3-5 years of community management experience in the video game industry
• Understands all community platforms, their functions, and the nuances within each platform
• Experience with community moderation and enforcement of guidelines
• Awareness of gaming trends, platforms, and pop culture relevance
• Experience with creating content, working within content processes, and project management skills
• Fundamental knowledge of how to take feedback from players and inform the development process in actionable ways
• Experienced writer in the form of blogs, patch notes, and web copy
• Experience with social listening, analytics, and defining KPIs
• Strong communication skills
• Familiarity with moderation tools (e.g., AutoMod, Nightbot, Modmail, etc.)

Responsibilities

• Lead direct-to-player communications that promote information and dialogue on platforms such as Discord, Reddit, and Steam forums
• Execute and provide input on the global community strategy, ensuring alignment with game and marketing goals
• Facilitate and execute internal and external communication processes between community, developers, and marketers
• Maintain internal escalation processes and external communication best practices
• Moderate community spaces, enforce guidelines, and ensure a positive environment
• Ideate, execute, and host livestreams for our community
• Help manage and grow our creator program, onboarding and supporting content creators
• Organize and execute community-facing events, as well as feedback loops to help inform our development teams
• Utilize social listening tools to compile weekly reports, inform decision making, and make recommended strategic adjustments
• Define and track KPIs for community engagement, sentiment, and growth
• Write engaging and informative blogs, patch notes, scripts, and other content
• Be able to manage crisis communication, reputation management, and community escalations that may impact business decisions, player sentiment, and/or game development

Preferred Qualifications

• Hosting, podcasting, streaming experience a huge plus
• Experience managing a creator program or community-driven initiatives a huge plus
• Experience in crisis management and handling sensitive topics within communities
• Having managed relationships with creators, or managed community feedback events a huge plus
• Previous experience playing Splitgate and other FPS games

Benefits

$50,000 — $140,000 USD