Community Manager

Summary

Join Power Digital, a tech-enabled growth firm, as a Social Media Community Manager. You will be responsible for fostering online communities, managing brand voice across multiple platforms, and engaging with customers. This role requires excellent communication, crisis management, and analytical skills. You will collaborate with cross-functional teams and utilize Power Digital's proprietary technology, nova. The position offers a fully flexible work environment, paid time off, and various benefits including a medical bonus, employee assistance program, and opportunities for professional development.

Requirements

• Past experience in customer relations/service and/or organic social media management
• Demonstrated expertise in navigating and managing various social media platforms, including but not limited to Facebook, X, Instagram, LinkedIn, and TikTok
• Strong written and verbal communication skills with a keen eye for grammar, spelling, and attention to detail to maintain professionalism in interactions
• Ability to seamlessly adapt to and mimic various brand voices, tones, and personas, ensuring consistent messaging across diverse industries
• Highly organized and autonomous with the ability to manage multiple workstream
• Familiarity with social media analytics tools and an understanding of key metrics to track and measure community engagement and sentiment
• A strong commitment to enhancing the customer experience through thoughtful and engaging interactions on social media; capacity to proactively address and resolve customer concerns and issues, and to identify opportunities for positive community growth
• Proficiency in spoken and written English at an advanced level

Responsibilities

• Independently manage multiple workstreams, each with unique brand voices, across diverse industries and company sizes, ensuring consistent and on-brand communication
• Maintain a high standard of grammar, spelling, and writing quality in all social media interactions to enhance the brand's professionalism and credibility
• Respond promptly and professionally to customer interactions, comments, and messages across all social media platforms during business days, addressing inquiries, resolving issues, and fostering positive engagement
• Proactively monitor social media channels for potential issues or crises, and take appropriate action to mitigate and resolve them swiftly
• Cultivate and grow online communities by engaging with followers, encouraging discussions, and identifying opportunities for user-generated content
• Track and analyze social media engagement metrics, sentiment, and trends to provide actionable insights for improving social media community
• Keep a keen eye on competitors' and social media trends, identifying opportunities and best practices for effective community management
• Work closely with cross-functional teams, including marketing, customer support, and PR, to ensure seamless and cohesive communication across all channels
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department

Benefits

• Base salary + commission opportunities
• Medical Bonus
• 15 paid vacation days (PTO) per year
• Fully flex work environment: full-remote, in-office, or hybrid
• Employee Assistance Program (EAP)
• 17 observed Colombian national holidays + 2 mental health recharge days per year
• Legal benefits like Prima, Cesantias
• Paid Social Security
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives