Community Manager

Summary

Join Power Digital, a tech-enabled growth firm, as a Social Media Community Manager. You will play a vital role in fostering and nurturing online communities across various social media platforms, maintaining brand professionalism, and engaging with customers. This position requires exceptional communication, attention to detail, and crisis management skills. You will adapt to diverse brand voices, respond to customer inquiries, and analyze social media engagement metrics. The role involves community building, trend analysis, and utilizing AI technologies to optimize business processes. Success in this role hinges on strong communication, organizational skills, and a customer-centric mindset.

Requirements

• Past experience in customer relations/service and/or organic social media management
• Demonstrated expertise in navigating and managing various social media platforms, including but not limited to Facebook, X, Instagram, LinkedIn, and TikTok
• Strong written and verbal communication skills with a keen eye for grammar, spelling, and attention to detail to maintain professionalism in interactions
• Ability to seamlessly adapt to and mimic various brand voices, tones, and personas, ensuring consistent messaging across diverse industries
• Highly organized and autonomous with the ability to manage multiple workstreams
• Familiarity with social media analytics tools and an understanding of key metrics to track and measure community engagement and sentiment
• A strong commitment to enhancing the customer experience through thoughtful and engaging interactions on social media; capacity to proactively address and resolve customer concerns and issues, and to identify opportunities for positive community growth

Responsibilities

• Independently manage multiple workstreams, each with unique brand voices, across diverse industries and company sizes, ensuring consistent and on-brand communication
• Maintain a high standard of grammar, spelling, and writing quality in all social media interactions to enhance the brand's professionalism and credibility
• Respond promptly and professionally to customer interactions, comments, and messages across all social media platforms during business days, addressing inquiries, resolving issues, and fostering positive engagement
• Proactively monitor social media channels for potential issues or crises, and take appropriate action to mitigate and resolve them swiftly
• Cultivate and grow online communities by engaging with followers, encouraging discussions, and identifying opportunities for user-generated content
• Track and analyze social media engagement metrics, sentiment, and trends to provide actionable insights for improving social media community
• Keep a keen eye on competitors' and social media trends, identifying opportunities and best practices for effective community management
• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department