1Password is hiring a
Community Manager

Summary

Join our CX Community team at 1Password as a Community Manager and help launch, lead, and grow various community programs. You'll be responsible for developing and executing innovative ways to grow and sustain member engagement.

Responsibilities

• Help develop and execute on various community program strategies for our B2B and B2C audiences
• Work cross functionally with our internal teams on community engagement strategies, to support the macro business objectives
• Partner with the community content team to ensure relevant programmatic content is created and measurable
• Be active in the community, and become a known resource to our members
• Partner with our Advocacy team to help identify and nurture our most engaged users
• Create and share program features, functionality and value with cross-functional partners so they can be leveraged across the organization
• Work closely with our Moderators to ensure programs are properly supported with clear guidelines and workflows
• Partner with the community platform manager to fully leverage our community technology when growing our programs
• Constantly gather feedback from the community and bring those insights to the appropriate internal teams
• Build the right processes and mechanisms to ensure we are recognizing and rewarding our members
• Measure, analyze, update and track community data, connecting it clearly to 1Password business goals and objectives
• Escalate and flag issues as needed to keep the community a trusted space