Community Operations Lead

Summary

Join Aptos, a people-first blockchain, as their Community Operations Lead to scale and streamline their Web3 community. Partner with the Head of Community to drive operational excellence, support regional contributors, manage grants, and enhance reporting systems. This role involves managing weekly reporting, maintaining dashboards, tracking community OKRs, and ensuring up-to-date internal tools. You will provide operational support to regional community managers, assist with onboarding, and contribute to the Community Grants program. The position also includes researching pilot programs, supporting experiments, and communicating cross-functionally. This is an exciting opportunity to shape internal operations and empower a global community.

Requirements

• 3–6 years of experience in community operations, ecosystem support, or program management roles
• Proven ability to support or scale distributed community teams, including event execution and contributor onboarding
• Deep familiarity with crypto and Web3 culture, including current narratives, ecosystem dynamics, and community tooling (e.g., Discord bots, TG moderation, Twitter/X workflows)
• Experience with ambassador programs, community campaigns, or grants evaluation and tracking
• Operational rigor with a growth mindset; you understand how to track impact and optimize for engagement and contribution
• Strong problem-solving and analytical skills, with the ability to synthesize community feedback into actionable insights
• Comfortable using Notion, Airtable, Google Sheets, and async collaboration tools
• Clear communicator, able to manage multiple stakeholders across time zones

Responsibilities

• Partner with the Global CM reporting lead to manage weekly reporting systems across 15+ regional CMs
• Maintain Airtable, Notion, and Google Sheet dashboards to track program milestones, sentiment, and engagement
• Track and report on community OKRs to align with broader team goals
• Ensure internal tools and documentation are up-to-date, including calendars and event trackers
• Provide playbook guidance and operational support to regional CMs to increase participation and execution
• Identify under-resourced regions and help activate programming through toolkits, guidance, or executional support
• Assist in onboarding, documentation, and tracking for the Aptos Collective and regional CM contributions
• Support internal communications across the 15+person part-time CM team to surface wins and risks
• Support the newly launched Community Grants program by tracking over regional events and content creators
• Assist in evaluating applications, following up on deliverables, and maintaining grant dashboards
• Coordinate reporting for grant outcomes and recommend process improvements
• Help research and support pilot programs for new community verticals (e.g., NFTs, creator initiatives)
• Support early stage experiments in content, programs, and partnerships
• Provide regular updates to the Head of Community and relevant stakeholders across ecosystem, product, and marketing
• Draft summaries, compile data, and help create reports that drive internal alignment

Benefits

• 100% insurance premium coverage for medical, dental, and vision for you and your dependents (US Employees)
• Equipment of your choice
• Flexible vacation time, 11 holidays, and floating company days off
• Competitive Salary
• Equity (RSUs) (US employees)
• Protocol Token Grants
• 401k matching (US Employees)
• Fun and inclusive in-person and digital events