1Password is hiring a
Community Platform Manager

Summary

Join us at 1Password as we redefine and build our Customer Community, and play a pivotal role in supporting our improvements and driving our new platform forward.

Responsibilities

• Collaborate with internal teams like product, marketing, engineering and customer success to design, develop, and technically implement new features and improvements
• Oversee the end-to-end product development process, ensuring timely delivery and high-quality outcomes
• Working with Community leadership, you will support in defining and driving the product vision and strategy for the community platform, aligning with overall business objectives
• Contribute, and maintain a product roadmap that outlines key features, enhancements, and timelines
• Conduct member research like surveys and interviews to gather feedback and understand user needs, pain points, and preferences
• Monitor platform performance, analyze key metrics, and make data-driven decisions to optimize user experience and engagement
• With leadership support, develop and implement product led strategies to increase user engagement, satisfaction, and retention
• Stay informed about industry trends, competitor activities, and emerging technologies to keep the platform competitive
• Partner with Community PMs and operational teams on community engagement strategies, and work cross-functionally to implement and track performance of our programming