CXG is hiring a
Community Manager

Summary

Join us as a Community Manager to develop and execute growth and engagement strategies for our Evaluators Community, fostering meaningful interactions and building brand awareness and loyalty.

Requirements

• Bachelor’s degree in marketing, Communications, or a related field
• 3-5 years of experience in community engagement, digital marketing or related roles
• Excellent writing skills in English with a demonstrable ability to create compelling content
• Strong project management skills and proven ability to work within deadlines
• Strong attention to detail, curious nature to learn, and pioneer initiatives
• Analytical mindset with the ability to interpret data and derive actionable insights
• Excellent interpersonal and communication skills
• Autonomous and independent thinking, ability to work with a remote team
• Microsoft Office skills (Excel, PowerPoint)
• Expert understanding of brand guidelines and their use in visual applications
• Experience working on design tools (Adobe Photoshop, Canva)
• Leverage AI in daily work (Speechify, Eleven Labs, ChatGPT, Bard)

Responsibilities

• Take ownership of user acquisition, developing innovative strategies to grow the Community across multiple direct recruitment channels
• Identify and explore new opportunities for recruitment across online and offline platforms, focusing on untapped channels that drive user growth
• Lead creative growth projects such as partnerships, university collaborations, magazines, travel retail, referral programs, and more, focusing on maximizing user acquisition
• Leverage insights into market trends, behaviors, and preferences to tailor strategies that expand our reach and grow the Community across diverse demographics
• Build strategic partnerships with influencers, content creators, and other relevant stakeholders to accelerate user acquisition
• Manage email campaigns, from creation and scheduling to deployment, ensuring they maximize engagement and retention
• Continuously optimize email segmentation through CRM to target specific audience groups, including active, lost, and dormant users
• Foster a positive and engaged Community, promptly addressing inquiries and feedback to build long-term loyalty
• Cultivate meaningful relationships with users through active engagement and participation across community channels
• Produce compelling and shareable content across platforms, including internal/external newsletters, email templates, and other communication channels, ensuring alignment with growth goals
• Develop high-quality written and visual content that resonates across different markets, from the US to Japan, enhancing engagement and recruitment efforts
• Collaborate with subject matter experts, internal teams, and external partners to create diverse and targeted content that drives engagement and acquisition
• Ensure that all content aligns with brand guidelines, maintaining consistency in tone and style
• Work within the budget and report monthly on the actual spending vs target
• Monitor and analyze key performance indicators (KPIs) related to community engagement
• Provide regular reports on the effectiveness of community initiatives

Preferred Qualifications

• Passion and knowledge of luxury brands
• AI tools (MidJourney, Dall-e, etc.)
• Understanding of the retail industry and luxury market
• Experience working with CRM Marketing tools (HubSpot)