Community Programs And Events Manager

Summary

Join Manychat's Scaled CX team as a Community Programs and Events Manager to cultivate and engage our vibrant user community. You will develop and execute strategies for strategic community programs, create a Community Events Playbook, and drive community collaborations. This role requires collaboration with cross-functional teams, measuring program performance, and optimizing engagement. The ideal candidate has a Bachelor's degree or equivalent experience, 5+ years of experience in community and event management, and strong communication and project management skills. Manychat offers professional development budgets, flexible benefits plans, and comprehensive health insurance.

Requirements

• Bachelor’s degree in business, marketing, communications, or a related field (or equivalent experience)
• 5+ years of experience in community & event management, customer experience, or program management, preferably within SaaS or product-led growth (PLG) environments
• Proven track record of building and scaling community programs and events that deliver measurable results
• Fluency in English with exceptional written and verbal communication skills; fluency in Spanish and/or Portuguese is a plus
• Strong project management skills, with the ability to juggle multiple initiatives in a fast-paced environment
• Strong data analysis skills to measure program effectiveness and optimize strategy
• A collaborative mindset with the ability to align cross-functional teams toward shared goals
• Creativity and innovation in problem-solving, with a passion for fostering vibrant and engaged communities

Responsibilities

• Develop and execute strategies for strategic community programs, fostering active and engaged communities
• Create the Community Events Playbook and manage and scale the existing programs
• Drive community collaborations that amplify Manychat’s user ecosystem and strengthen connections
• Collaborate with cross-functional teams to align community programs with broader company goals and provide insights from the community
• Measure program performance and leverage data to optimize engagement and impact

Benefits

• Professional development budget for relevant conference tickets, training programs, or courses
• Flexible benefits plan to choose the perks that fit your needs
• Comprehensive health insurance