Program Management Expert - Enablement Logistics

Summary

Join EcoVadis' Enablement & Solution Consulting team as a Program Management Expert - Enablement Logistics! Lead the operational planning and delivery of enablement programs supporting Sales, Customer Success, and Services teams. Ensure programs are delivered with consistency, efficiency, and excellence by partnering with cross-functional teams. Drive adoption of new enablement tools and processes through structured change management. Define and track key metrics to evaluate logistics efficiency and identify bottlenecks. Develop dashboards to provide visibility into enablement readiness and execution metrics. Oversee logistical coordination of enablement experiences and serve as the operational liaison for external providers. Act as the central point of contact for logistics-related queries and collaborate with regional enablement leads. Lead program evaluations and continuously improve delivery methods based on data analysis.

Requirements

• 5+ years of experience in program management, learning operations, or enablement logistics within a fast-paced SaaS or B2B environment
• Proven ability to manage change and drive adoption across distributed, cross-functional teams
• Experience working with learning platforms, enablement tools (e.g., LMS, webinar tools, content management), and operational systems (e.g., Salesforce, project management tools)
• Strong communication and project management skills, with the ability to influence across functions and regions
• Comfortable working independently and proactively in a globally distributed environment

Responsibilities

• Partner with BU Business Partners and other stakeholders to understand long-term goals and design logistics plans that proactively support business initiatives and frontline teams Kpis and strategic metrics (e.g., new product rollouts, market expansions, or restructuring efforts, closed deals, sales cycle length, deal size…)
• Define and track key metrics (e.g., on-time enablement delivery, program adoption rates, resource utilization) to evaluate logistics efficiency and identify bottlenecks
• Develop dashboards or integrate logistics/enablement KPIs into existing systems (e.g., Salesforce, Tableau, Power BI) to give visibility into enablement readiness, regional rollouts, and real-time execution metrics
• Lead the end-to-end packaging of training and enablement assets in collaboration with subject matter experts across Solution Consulting, Digital Transformation, Revops teams, Marketing, and other departments
• Establish and manage a quality assurance process to ensure accuracy, brand consistency, and alignment to role-specific learning needs
• Maintain a central repository of enablement resources and ensure timely updates based on program iteration and field feedback
• Oversee the logistical coordination of live and asynchronous enablement experiences, including workshops, onboarding programs, and role-specific learning journeys
• Serve as the operational liaison for external providers, facilitators, speakers, and learning partners—ensuring readiness, availability, and smooth execution
• Develop and execute participant communication plans, including session scheduling, calendar invites, pre-work/post-work distribution, and attendance tracking
• Partner with Enablement Ops, IT, and Learning Development to implement and optimize logistics technologies for registration, feedback, scheduling, and tracking
• Leverage learning platforms, CRM, and communications tools to streamline program workflows and logistics at scale
• Support tool and system rollouts by providing change management guidance and logistics support to ensure adoption and continuity
• Act as the central point of contact for logistics-related queries across global teams
• Maintain regular updates and channels for sharing enablement delivery timelines, participant info, and escalation paths
• Collaborate with regional enablement leads and frontline managers to ensure alignment to business cadence and operational needs
• Serve as a change ambassador—proactively communicating shifts in process or program design, and supporting stakeholder alignment
• Lead pre and post-programs evaluation efforts focused on the enablement experience and make sure to follow on; the business metrics, including surveys and performance metrics (e.g., attendance, satisfaction, completion rates)
• Analyze qualitative and quantitative data to continuously improve delivery methods and logistics processes
• Drive experimentation with new delivery models (e.g., blended learning, modular formats) based on stakeholder feedback and enablement analytics

Preferred Qualifications

• Experience supporting Sales or Customer Success Enablement functions
• Familiarity with MEDDPICC, Challenger, SPICED, or other value-based selling methodologies
• Certification or training in change management (e.g., Prosci, ADKAR) is a plus
• Background in internal communications, instructional design, or corporate event logistics

Benefits

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card
• Multikafeteria
• Lunch card
• Hybrid work organization (from the office or from home)
• Remote work from abroad policy
• Internet and Electricity bill allowance
• Additional day for community service when volunteering