Community Programs And Events Manager

Summary

Join Manychat's Scaled CX team as a Community Programs and Events Manager! This role centers on cultivating and engaging our user community through strategic programs and impactful events. You will oversee community programs, events, and collaborations, reporting to the Head of Scaled CX and working closely with the Community and Events Team. The position requires developing and executing community strategies, creating a Community Events Playbook, driving collaborations, and measuring program performance. Success in this role demands experience in community and event management, strong communication and data analysis skills, and a collaborative mindset. Manychat offers a supportive environment with professional development opportunities and flexible benefits.

Requirements

• Bachelor’s degree in business, marketing, communications, or a related field (or equivalent experience)
• 5+ years of experience in community & event management, customer experience, or program management, preferably within SaaS or product-led growth (PLG) environments
• Proven track record of building and scaling community programs and events that deliver measurable results
• Fluency in English with exceptional written and verbal communication skills
• Advanced project management abilities, with a knack for handling multiple initiatives in a fast-paced environment
• Strong data analysis skills to measure program effectiveness and optimize strategy
• A collaborative mindset with the ability to align cross-functional teams toward shared goals
• Creativity and innovation in problem-solving, with a passion for fostering vibrant and engaged communities

Responsibilities

• Develop and execute strategies for strategic community programs, fostering active and engaged communities
• Create the Community Events Playbook and manage and scale the existing programs
• Drive community collaborations that amplify Manychat’s user ecosystem and strengthen connections
• Collaborate with cross-functional teams to align community programs with broader company goals and provide insights from the community
• Measure program performance and leverage data to optimize engagement and impact

Preferred Qualifications

Fluency in Spanish and/or Portuguese

Benefits

• Professional development budget for relevant conference tickets, training programs, or courses
• Flexible benefits plan to choose the perks that fit your needs
• Health insurance, including dentistry, psychology sessions, nutrition consultations, surgery, and travel assistance