Compliance Operations Senior Manager

Summary

Join EarnIn as a Compliance Operations Sr. Manager and play a critical role in ensuring adherence to laws and regulations. This remote position focuses on regulatory complaints, risk management, and process enhancement. You will leverage data and technology to support the integrity of EarnIn’s compliance programs. The role requires strong analytical and communication skills, along with experience in compliance risk management within financial services. The US base salary range is $142,000 - $170,000 + benefits. This is a unique opportunity to make a meaningful impact in a dynamic, fast-paced environment.

Requirements

• 10+ years of compliance risk management experience in professional services, Fintech, or Financial services
• Demonstrated knowledge and application of financial services related laws and regulations
• Demonstrated knowledge of compliance/regulatory risks, processes, and control frameworks, and the ability to design and evaluate the effectiveness of controls embedded within business processes
• Clear, concise, and persuasive written and verbal communication
• Strong orientation to deadlines and detail
• Commercially-oriented creative thinker and problem solver
• Strong project management, critical thinking, and analytical skills
• Ability to embrace and champion our core values: Customer First, Collaborative, Creating Impact, and Inventive
• Mature, professional and of unquestionable integrity, carrying out excellent judgment when handling sensitive information
• Proficiency in Excel/Sheets (VLOOKUP, INDEX MATCH, advanced conditional formatting, pivot tables and reporting, macros and VBA) and PowerPoint/Slides

Responsibilities

• Analyze, review, and respond to regulatory complaints to ensure accurate, timely, and compliant resolutions
• Collaborate with cross-functional teams to enhance the complaints management process, aligning with regulatory requirements and best practices
• Conduct root cause analysis of complaints to identify trends, gaps, or emerging risks and recommend corrective actions
• Monitor adherence to complaints-related policies and procedures, and test the effectiveness of processes and controls
• Identify and escalate potential weaknesses in the complaints management system, working with stakeholders to strengthen controls and address vulnerabilities
• Assist with marketing reviews to ensure alignment with applicable regulations and consumer protection laws
• Execute assigned projects, ensuring timely and accurate completion while seeking guidance as needed
• Foster collaboration and provide cross-functional support to other compliance areas, including financial crimes, fraud, and regulatory compliance programs
• Monitor the implementation of corrective actions resulting from complaint investigations and escalate issues as necessary
• All other duties as assigned

Preferred Qualifications

CRCM designation

Benefits

Benefits