Partnerships Operations Senior Manager

Summary

Join Ethos, a rapidly growing life insurance company, as a Lead, Partner Operations! In this role, you will lead and manage day-to-day carrier contracting operations, developing and executing effective procedures and policies. You will also be responsible for developing and monitoring key metrics, collaborating with cross-functional teams, and recruiting and mentoring team members. This position requires 5+ years of experience in licensing and contracting with carriers, as well as 3+ years of managing a team. Ethos offers a competitive salary and benefits package, and the opportunity to work in a dynamic and fast-paced environment. We encourage applications from individuals who don't meet every requirement but are excited about the role. Ethos is committed to building a diverse and inclusive workplace.

Requirements

• 5+ years experience in licensing and contracting with carriers
• 3+ years of experience managing a team and operations
• Extensive knowledge of licensing and contracting market practice, trends and new technology
• Sharp focus on execution and an owner mentality with a track record of delivering success in a timely manner
• Strong intellectual curiosity and drive to solve problems
• Excellent time management and prioritization necessary to balance all responsibilities
• Ability to work in ambiguous environments with little direction and be scrappy about it - we don't have all the answers, but you'll need to find them
• Excellent communication (verbal, written); openness to collaboration, hearing different perspectives from team members, and driving towards the best outcome for customers and the business
• Adaptable to change and ability to change tasks quickly with maintaining attention to detail

Responsibilities

• Lead and manage day-to-day carrier contracting operations
• Deeply understand the carrier contracting process and data to develop and execute effective agent carrier contracting procedures, policies, controls, and standards
• Develop, Analyze, and Monitor relevant carrier contracting metrics and prepare reports
• Collaboratively lead the gathering, documentation, prioritization, and communication relevant enhancements and fixes to our carrier contracting practice, including working with Carrier contracting and licensing contacts, vendors, Engineering, Marketing, CX, Sales, Agent Quality, Compliance, and Analytics
• Partner with the Head of Partner Operations to develop relevant goals and objectives then work with the team to meet them on a consistent basis
• Act as liaison between Compliance, Agent Quality, CX, Risk Ops, Sales and other cross-functional partners
• Gather, document, and communicate relevant product, marketing, and business updates to the carrier contracting team
• Recruit, hire, mentor, and develop partnership operations associates
• Create and nurture a work environment and team culture where agents can excel
• Stay informed on the latest industry best practices, strategies, and methods

Benefits

• Competitive salary
• Benefits package (details available at https://www.ethoslife.com/careers/)