Senior Strategic Operations Program Manager - Risk & Compliance

Summary

Join Mercury's Strategic Operations team as a Sr. Strategic Program Manager - Risk & Compliance! Partner with Risk, Compliance, and Risk Product teams to lead large, cross-functional programs driving company priorities. You will own coordination and communication across strategic initiatives, work with senior leaders, and design operational systems. This role requires experience leading strategic projects and exceptional stakeholder management skills. Mercury offers a competitive total rewards package including base salary, equity, and benefits.

Requirements

• Have demonstrated experience leading strategic projects or programs, such as in consulting, Business Operations, Strategic Operations, Chief of Staff, Corporate Development, or other applicable roles
• Exceptional stakeholder management skills, with the ability to effectively communicate and influence across various lines of business and senior-level stakeholders, and navigate teams through complex situations
• Ability to work independently to identify issues, and proactively propose, build and implement the solutions to address them from the ground-up
• Comfortability working in an ambiguous, fast-paced environment, with a strong understanding of when to escalate urgent issues, and to whom
• Have a knack for building structure and docs to track large initiatives (Google Sheets, Notion), and comfortability with manipulating, tracking, and interpreting data
• Have brought structure and simplicity to a variety of complex and ambiguous business problems
• Demonstrate a strong sense of ownership, and can approach new problems with curiosity and first-principles thinking
• Excellent oral and written communication skills, and time management skills
• Be comfortable operating in a highly-regulated, rapidly evolving, and sometimes ambiguous environment

Responsibilities

• Partner across Risk, Compliance and Risk Product to help drive critical, cross-cutting projects involving cross-functional teams like Marketing, Customer Support, and Financial Partnerships
• Own coordination and communication through large, strategic initiatives, maintaining clarity on the initiative’s workstreams, progress, blockers and next steps
• Work directly with senior leaders across the company and with cross-functional partners to work through complexity and ensure that all relevant internal and business needs are accounted for
• Drive swift and thorough responses to incidents involving the Risk, Compliance and Risk Product Orgs, keeping customers and internal teams’ needs top-of-mind
• Design and implement business and operational systems and processes to simplify operations and support rigorous decision making
• Be an integral part of annual planning, helping to ensure that Risk, Compliance, and Risk Product priorities are aligned to company goals
• In some cases, partner with Mercury’s data teams to drive analysis and research that will help inform strategy to support high-quality long-term decisions

Benefits

• Base salary
• Equity (stock options)
• Benefits