Twilio is hiring a
Compliance Operations Specialist

Summary

The job is for a Compliance Operations Specialist at Twilio based remotely in India. The role involves monitoring Twilio products' usage to ensure compliance and preventing fraud and abuse. The ideal candidate has 2+ years of experience working cases in the operations, compliance, fraud or abuse space.

Requirements

• Willingness to work a non-traditional schedule; weekends, holidays and evenings may be required
• You have 2+ years of experience working cases in the operations, compliance, fraud or abuse space, preferably within an eCommerce or Telecommunications organization
• Basic technical skills including basic SQL and an understanding of APIs and data analytics
• Empathetic and love working with customers and carriers to solve their problems and questions, backed with data
• Detail-oriented with great organizational skills and comfortable with ambiguity
• Above average written and verbal communication skills and able to articulate concepts/ideas in a clear, concise manner
• Willing to collaborate with communications partners and players in the industry to resolve issues, troubleshoot, and build trust
• Good time management and organizational skills and comfortable working under pressure

Responsibilities

• Work with team members across the organization to investigate issues, determine root cause gaps that bad actors exploit and determine how best to close those gaps
• Resolve urgent issues impacting businesses, carriers and consumers worldwide
• Work independently to solve customer cases (with support from management, as needed)
• Respond to and action incoming carrier partner notifications
• Effectively respond to intermediate to advanced questions from customers (external and internal) in core areas and intermediate questions across multiple areas
• Work independently to troubleshoot/determine resolution for issues across multiple areas in your team's domain
• Use Twilio’s tools and your own investigative powers to detect and prevent non-compliant activity
• Provide support for customers by email, and phone, to ensure customers have an excellent experience with Twilio

Preferred Qualifications

• Has knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
• Understanding APIs and related technologies
• Background in telecommunications is desired

Benefits

Competitive pay, generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location