Sinch is hiring a
Compliance & Reporting Specialist

Summary

The job is for a Compliance Specialist at Sinch MessageMedia, a company that provides mobile messaging solutions. The role involves monitoring message content for compliance, validating new account sign ups, and detecting fraudulent activity. The position requires outstanding English skills, autonomy, and a proven track record of completing tasks according to SLAs.

Requirements

• Proven track record of completing tasks according to SLAs or in accordance with a set of quality standards
• Outstanding written and spoken English
• Proven experience working autonomously
• PC – Intel i5 4th Gen (or higher) – self provided
• Minimum OS Version: Windows 10 or higher
• Internet browser (preferably Chrome – but can use Edge, Firefox etc.)
• Minimum RAM: 8 GB
• Minimum HDD Space: 1 GB
• Headset: USB Headset (noise-cancelling)
• Web Camera (for team meetings)
• Internet: Ethernet/Hardline Connection, speed minimum of 10Mbps Upload & Download Internet speed is required

Responsibilities

• Monitor and approve live message content for customer campaigns, looking for possible fraud, spam and phishing content
• Respond to campaign approvals in a timely manner, approving campaigns within 60 seconds of notification
• Detect and report fraudulent activity and take actions to block accounts and notify customers
• Work with the Scam Compliance Team in relation to carrier and regulatory reporting
• Validate and approve new account sign ups within 15 minutes, validating that their account settings are appropriate for their use case, and looking to block illegitimate accounts created for the purpose of fraud or spam via bots/hackers or individual bad actors
• Stay up to date on regulatory requirements for acceptable / unacceptable message content in different countries/regions

Benefits

• WORK FROM HOME: Our flexible remote work offering allows you to work from home
• CELEBRATE YOU: By providing a day off for your birthday, we want you to take the time to celebrate the year your have had with your nearest and dearest
• TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation
• STAY HEALTHY: We offer comprehensive market competitive medical insurance. A variety of supplemental plans are also provided to meet your individual needs
• STAY CONNECTED: Receive a generous monthly home internet allowance
• CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health