Compliance Specialist

Summary

Join Presence, a leading provider of teletherapy solutions, as a Compliance Specialist! This temporary, 6-month role is pivotal in connecting our growing provider network with students needing services. You will support providers in obtaining licenses and clearances, maintain compliance systems, and serve as a subject matter expert on licensing and background checks. The position requires strong communication, experience in licensing/compliance, and familiarity with complex systems. While based remotely, the role involves collaboration with various teams and external stakeholders. The hours are 12:00 pm-5:00 pm EST, Monday-Friday (30 hours/week max). Presence values "cameras on" engagement during core working hours.

Requirements

• A minimum of 1-3 years’ experience as a licensing/compliance specialist or similar position
• Strong knowledge of industry processes and regulations
• Outstanding communication and interpersonal abilities
• Prior experience using Salesforce or another CRM solution
• Experience working with complex systems and processes
• Exceptional written and verbal communication skills demonstrated through email, video and audio calls, and internal meetings

Responsibilities

• Proactively support providers in obtaining licenses to create placement opportunities, increase speed to billing, and to maximize provider utilization
• Provide compliance support to teams including, but not limited to, Provider Empowerment, Finance, Recruiting, Sales, and Legal as needed
• Serve as the subject matter expert on provider licensing, background checks, and other related requirements for various provider disciplines (ie, SLP, OT, School Psychologist, etc.)
• Manage cross-licensing process
• Oversee internal monitoring and auditing systems to ensure providers stay compliant with state and organizational requirements for teletherapy services
• Create attestation letters, email templates, and/or forms to fulfill school district requests and state board licensing requirements
• Enroll providers in new training courses and monitor completion of courses
• Build relationships with and serve as the Presence liaison to the state licensing boards and with virtual school coordinators

Preferred Qualifications

• Background working in schools
• Passion for supporting people to succeed
• Ability to connect well with many different personality types
• Strong self-motivation and an entrepreneurial mindset
• Exceptional time management and prioritization skills
• Flexibility and adaptability - the ability to quickly adjust to changing conditions and maintain a high-performance standard
• Great collaborator who is solutions-focused and has independent problem-solving skills
• Ability to work well with other team members in high-pressure situations with poise, a calm demeanor, and a sense of humor

Benefits

• We support remote work from other locations in the US
• The hours for this role are 12:00 pm- 5:00 pm EST Monday-Friday 30 hours per week maximum