Senior Analyst, Configuration & QA

Summary

Join Maven Clinic as a Senior Analyst, Configuration & QA and become a strategic partner in scaling and optimizing Maven’s core business platforms. You will independently complete complex configuration tasks, adhere to and improve QA processes, and demonstrate expertise in core business systems. Responsibilities include investigating and resolving system issues, conducting audits, generating reports, and collaborating with cross-functional teams. You will lead team improvements, contribute to onboarding, and utilize tools to manage work and generate insights. The ideal candidate possesses 5+ years of experience in a configuration or systems analyst role, strong leadership and problem-solving skills, and experience with data analytics and reporting tools. Maven offers a competitive salary, stock options, and a comprehensive benefits package.

Requirements

• 5+ years of experience in a configuration or systems analyst role; healthcare payer, insurance, or fin tech experience strongly preferred
• Strong leadership and effective problem-solving abilities
• Experience working with data and analytics tools, reporting specifications and generating reports
• Experience collaborating with product, engineering and business intelligence teams
• Passion for details, responsiveness, and organization
• Experience collaborating with and supporting client success teams and clients

Responsibilities

• Independently complete complex configuration tasks in accordance with established procedures and client plan design
• Adhere to and improves established configuration QA processes by identifying gaps, proposing enhancements, and ensuring zero-defect client launches and consistently high-quality outcomes
• Demonstrate thorough knowledge and expertise across all core business systems supported by the Configuration & QA team
• Independently investigate and resolve complex system issues by identifying root causes, collaborating with cross-functional partners, and driving resolution to prevent recurrence
• Establish audit scope, execute focused audits to validate system behavior against expected outcomes, and create clear, high-quality documentation to support audit findings and enforce audit standards
• Independently generate complex routine and ad hoc reports by leveraging data analysis tools and partnering with stakeholders to define reporting specifications, ensuring accuracy and alignment with business needs
• Collaborate with Product, Engineering, BI, and Client Success to execute shared deliverables
• Lead team-level improvements to tools, documentation and processes
• Contribute to onboarding and elevate team capabilities by actively sharing expertise, fostering knowledge transfer, and helping new hires ramp effectively
• Independently use tools to manage work and generate insights; explore new tool capabilities

Preferred Qualifications

Jira, Looker, Asana, BigQuery (or SQL) and Microsoft (or Google) suite experience preferred

Benefits

• Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics
• Whole-self care through wellness partnerships
• Hybrid work, in office meals, and work together days
• 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
• Annual professional development stipend and access to a personal career coach through Maven for Mavens
• 401K matching for US-based employees, with immediate vesting