Consultant, Life Sciences CRM

Summary

Join Komodo Health's Consulting Team and leverage your business and technical expertise to deliver innovative solutions for clients. You will advise customers, lead requirement-gathering sessions, configure solutions, and ensure successful project delivery. This role requires experience with Salesforce platforms, system requirements gathering, and consulting. You will collaborate with various teams, implement process improvements, and stay updated on emerging technologies. Komodo offers a competitive salary, performance-based bonuses, equity awards, and comprehensive benefits including health insurance, paid time off, 401k, disability and life insurance, and a hybrid work model.

Requirements

• Experience configuring and solutioning on the Salesforce platforms with exposure to end-to-end project implementation lifecycles
• Experience gathering and authoring system requirements and preparing supporting system documentation, e.g., business process models, requirements specifications, etc
• Understanding and familiar with the following: Core project management concepts
• Data modeling
• Delivery best practices and methods
• Configuration/deployment/release management
• Salesforce Admin certification and/or equivalent certifications and experience
• Salesforce Platform App Builder certification
• Veeva CRM Certified
• Exceptional written and verbal communication skills, with the ability to seamlessly connect and translate between technical and non-technical audiences
• Excellent multitasking and prioritization abilities, capable of handling tasks related to multiple customer engagements at the same time
• A desire to pursue additional, relevant certifications and applicable learning opportunities

Responsibilities

• Advise and deliver on customer engagements
• Successfully deliver and/or support customer solutions
• Provide assistance and direction on customer engagements, escalations, and complex customer use cases both internally and externally
• Follow release processes consistently across customer engagements
• Align closely with sales, product engineering, and delivery teams to support pipeline growth as needed
• Lead and/or contribute to the configuration of solutions for multiple customer projects, delivering on customer requirements and enhancing customer satisfaction
• Collaborate with customers to understand their business challenges, technology needs, and strategic goals
• Lead requirement-gathering sessions with business users
• Document business requirements using user stories, process flows, and supporting documentation
• Configure customer-facing solutions based on customer requirements, including structural and functional applications, troubleshooting errors, manipulating data, and transformations, all the while utilizing new and familiar tools throughout
• Document and implement configuration changes and data-mapping requirements
• Support and participate in customer presentations and design reviews to build strong working relationships with clients and analyze feedback to ensure alignment
• Perform unit testing, integration testing, and debugging to ensure solutions function as intended
• Identify and implement process improvements to optimize the development lifecycle
• Research and recommend emerging tools, frameworks, and methodologies to improve efficiency
• Stay updated with emerging technologies and trends, advising customers on their potential applications
• Research and prototype new tools, frameworks, and methodologies to deliver innovative customer solutions
• Collaborate with other teams and consultants to align technical solutions with business objectives, share knowledge, and develop best practices

Preferred Qualifications

• Life Sciences, pharmaceutical, and/or healthcare industry consulting experience
• Skilled in using tools such as JIRA, Confluence, or similar documentation platforms to create clear and detailed user stories, process flows, acceptance criteria, and other project artifacts
• Familiar with Agile practices and iterative development cycles, including sprint planning and backlog management
• Hands-on experience in executing system testing and defect tracking

Benefits

• Performance-based bonuses
• Equity awards
• Comprehensive health, dental, and vision insurance
• Flexible time off and holidays
• 401(k) with company match
• Disability insurance
• Life insurance
• Leaves of absence in accordance with applicable state and local laws and regulations and company policy
• Competitive total rewards package including medical, dental and vision coverage
• 401k Retirement Plan
• Prepaid legal assistance
• Paid time off for vacation, sickness, holiday, and bereavement
• 100% company-paid life insurance
• Long-term disability insurance
• Hybrid work model