Remote Managed Services Consultant, CRM

Summary

Join Veeva Systems, a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As a CRM Managed Services Consultant, you will provide remote professional services to live clients for ongoing application enhancement, operations, and subject matter expertise.

Requirements

• Bachelor’s degree or equivalent relevant experience in this area
• Direct experience in one or more of the following: Configuring CRM or SaaS based applications; software services delivery or consulting experience; Life Sciences commercial operations; Veeva software
• Excellent verbal and written communications skills, including interpersonal, email, and client-facing presentations
• Ability to autonomously deliver professional services in a remote capacity supporting multiple clients

Responsibilities

• Consulting on best practices and overall solutions based on requirements
• Providing overall application expertise and knowledge
• Tier 2/3 troubleshooting and how to's
• Ad-hoc training to educate customer administration team and enable customer to manage administration needs internally
• Ongoing application changes such as adding custom fields, changing screen layouts, changing field level security, adding workflow rules, feature setup and activation
• Creating reports, dashboards, and list views
• Adding/deleting/changing users, setting up security, changing territory and role hierarchy
• Performing alignments
• Creating/maintaining sandbox environments; deploying changes
• Data imports and exports using data loading utilities
• Assist with the implementation of new CRM functionality and supporting platform enhancements

Preferred Qualifications

• Customer service or consulting experience with multiple client responsibility
• Veeva CRM experience/knowledge
• Veeva Vault platform experience/knowledge

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• 1% charitable giving program