Consumer Care And Engagement Coordinator

Summary

Join Konecta, a global consumer support firm, as a remote, full-time Community Manager and Customer Support representative for Coca-Cola. This fixed-term contract (until December 31, 2025, with potential extension) requires fluency in English and Polish, along with prior customer support or community management experience. You will act as a brand ambassador, providing exceptional customer service through various channels (email, online messages, LiveChat). The role involves collaborating with a team, resolving customer issues, and contributing to service improvements. The ideal candidate possesses strong communication skills, thrives in collaborative environments, and is detail-oriented. This is an exciting opportunity to gain hands-on experience and work with a dynamic team.

Requirements

• Have some initial Customer Support experience and/or Community Management experience
• Speak fluently English and Polish

Responsibilities

• Act as a brand ambassador for The Coca-Cola Company (TCCC), the face of Coca-Cola, acting as the voice of the Company externally and the voice of our consumers and stakeholders internally across social media, Livechat and email
• Provide exceptional customer support to clients through various channels (mainly email or online messages)
• Collaborate with the customer support team to resolve issues and improve service
• Assist in identifying and implementing service improvement initiatives
• Foster a collaborative team environment focused on excellence in customer interactions
• Support in documenting and presenting customer support strategies and outcomes

Preferred Qualifications

• Possess a degree in Business, Communications, or a related field
• Have a first experience as a customer support specialist or in Social Media Community Management with a strong interest in client relations and service excellence
• Be an effective communicator adept at understanding and resolving customer issues
• Be a team player who thrives in collaborative environments
• Be a detail-oriented individual excelling in fast-paced, service-driven settings
• Be an enthusiastic learner committed to advancing their customer support skills
• Have proficiency in customer support tools and software such as Sprinklr