Patient Access Coordinator

Summary

Join Envera Health, a top-ranked workplace, and make a positive impact on people's lives! As a Patient Access Coordinator, you will schedule appointments, provide patient support, and handle a high volume of inbound calls. This work-from-home position requires excellent communication and customer service skills, experience with high-volume calls, and strong internet access. We offer a competitive hourly wage, monthly bonuses, comprehensive benefits, and opportunities for growth. The position is remote, but applicants residing in Texas are preferred. Envera Health is committed to providing a supportive and vibrant work environment.

Requirements

• Customer/patient service skills
• Experience handling a high volume of inbound calls
• Excellent communication skills over the phone
• Strong Internet Speed & access to router via Ethernet Cord (Minimum speed: 20mbps Download & 6mbps Upload)

Responsibilities

• Answer a high volume of calls a day using a multi-line phone. (75+ calls/shift - Non-stop Calls)
• Schedule appointments for multiple clinical sites according to client-specific protocols
• Gather & input patient demographic and insurance information into the practice management system
• Report complex clinical issues to the appropriate supervisor/client partner
• Document call activity, outcomes, and other notes as needed in the client system
• Work collaboratively with colleagues to meet the goals and objectives of the department
• Assist callers and navigate them to the appropriate resources
• Must meet attendance and performance standards

Preferred Qualifications

• Healthcare exposure
• Experience using an EMR and scheduling software
• Experience in EPIC system
• Call Center experience
• Ability to multi-task in a fast-paced environment with a high degree of attention to detail

Benefits

• 14 Paid Days Off (4 personal days & 10 PTO days that accrue as you work)
• Paid Federal Holidays
• Bonus Program (up to $400/month)
• Life Insurance and Long term disability insurance are provided at no cost
• A few different Health Insurance plan options
• 401k plan matching (5%)